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Lexus of Arlington

Arlington Heights, IL

4.7
3,620 Reviews
Call Dealership (847) 794-4821
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1510 W Dundee Rd

Arlington Heights, IL

60004

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3,620 Reviews of Lexus of Arlington

December 17, 2022

The dealer serviced my vehicle while I was on a road trip around the Midwest without an appointment. More

by bryanearll
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Coyoc
Report | Print
Dec 18, 2022 -

Lexus of Arlington responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Lexus of Arlington to be a positive one. Please don't hesitate to reach out if you need anything else.

December 17, 2022

Everything was awesome until I walked in to the bathroom. One of the two stalls was missing a door. The one with the door had toilet paper all over the floor. It was a mess. That was disappointing. The servi More

by miketunner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julianna Uriostequi, Chris Figler
Report | Print
Dec 18, 2022 -

Lexus of Arlington responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, Mike, feel free to contact us at your convenience.

December 16, 2022

Harish couldn’t have been more helpful. He was great. I will ask for him again. More

by CAROL.CURRY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi
Report | Print
Dec 16, 2022 -

Lexus of Arlington responded

Thank you, Carol, for sharing about your experience with Lexus of Arlington. We appreciate your business and hope to see you again soon!

December 15, 2022

Service was great, and Jose was very nice and helpful. However, the wait for an oil change was almost 2 hours which was disappointing. More

by LT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josie Garcia
Report | Print
Dec 16, 2022 -

Lexus of Arlington responded

Thank you for your business and this review. We're happy to hear Jose was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

December 15, 2022

Recommendations of service neede were clear and estimates for price and timing were reasonable. Car was ready when promised More

by NOHOME
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lori Devega
Report | Print
Dec 16, 2022 -

Lexus of Arlington responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Lexus of Arlington, we look forward to having you as one of our valued customers for many more years to come!

December 15, 2022

Hareesh was very helpful and professional with regard to scheduling, keeping me informed of the status. He is great. More

by SDADAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi
Report | Print
Dec 16, 2022 -

Lexus of Arlington responded

Thank you for the kind words for Haresh and our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

December 14, 2022

I was pleased with the professional and no wait service. The perks offered for my service repair was just what I needed. Mr. Eddie Garcia was the best I have ever seen. He left no stone unturned in giving More

by MAXIMUS2013
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Garcia
Report | Print
Dec 14, 2022 -

Lexus of Arlington responded

Thank you for your business and this review. We're happy to hear Eddie was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

December 14, 2022

Have been using Arlington Lexus for two years already for service. Very satisfied with the service and the personal. More

by ARMINAVLL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Garcia
Report | Print
Dec 14, 2022 -

Lexus of Arlington responded

Thank you for choosing Lexus of Arlington. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

December 14, 2022

My wife got flat tire and the service was outstanding. They showed up quick and gave us new car until our car was fixed. More

by Jakub G.
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Garcia
Report | Print
Dec 14, 2022 -

Lexus of Arlington responded

Thank you, Jakub, for sharing about your experience with Lexus of Arlington. We appreciate your business and hope to see you again soon!

December 14, 2022

Harish the service specialist is awesome. I switched from glenview lexus which is 5 minutes away to a 20 minute drive because of the excellent customer service experience. More

by Stan.menezes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi
Report | Print
Dec 14, 2022 -

Lexus of Arlington responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Haresh delivered such a great experience!

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