Lexus of Arlington

The staff are always Fast & friendly. The waiting area is spacious & comfortable. I appreciate the smiles from everyone. The waiting area is spacious & comfortable. I appreciate the smiles from everyone. More

Eddie was very helpful. He assisted me will get service regarding my vehicle. He offer me so great deals which had help me to decide which one to choose He assisted me will get service regarding my vehicle. He offer me so great deals which had help me to decide which one to choose More

Very polite, clean dealership. I came in for a key fob, and was surprised with a car inspection. All very good and nice but I said I had to be out by 9:15 for work. I got out I came in for a key fob, and was surprised with a car inspection. All very good and nice but I said I had to be out by 9:15 for work. I got out at 9:35. More

It took multiple calls to set up an actual appointment. Service advisor couldn’t be clear on cost of repairs. Overall not happy with the service from Lexus of Arlington Heights. Service advisor couldn’t be clear on cost of repairs. Overall not happy with the service from Lexus of Arlington Heights. More

Unorganized, will not respond to any attempts to contact after sale without continued attempts. Untrustworthy, incompetent, should not be representing Toyota or Lexus. Obviously takes advantage of out of st after sale without continued attempts. Untrustworthy, incompetent, should not be representing Toyota or Lexus. Obviously takes advantage of out of state customers. Over 100 days and I still have no title and a vehicle I am paying for that I cannot drive due to expired tags. More

Always accommodating and provide excellent service. Keep you updated on repairs and cost. Very timely. Very friendly. Keep you updated on repairs and cost. Very timely. Very friendly. More

They try to provide a good customer experience. A Good location between two major thoroughfares. A Good location between two major thoroughfares. More

They took the time to explain issues to me, they also called to check on me while serving my car, was nice enough to bring my car to my home called to check on me while serving my car, was nice enough to bring my car to my home More

Lori kept me informed on the work required on my vehicle, provided an estimate for that work along with an approximate completion time. All work was performed as promised and the car looked great when finish provided an estimate for that work along with an approximate completion time. All work was performed as promised and the car looked great when finished. Professional on all levels. More

Alex was very helpful as always. He made the extra effort to help me buy my car and get out of dealership quickly. Great experience!! He made the extra effort to help me buy my car and get out of dealership quickly. Great experience!! More