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Lexus of Arlington

Arlington Heights, IL

4.7
3,622 Reviews
Call Dealership (847) 794-4821
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1510 W Dundee Rd

Arlington Heights, IL

60004

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3,622 Reviews of Lexus of Arlington

January 21, 2023

Lona was very helpful with my purchase Good experience with everyone involved with my purchase More

by Rob
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Lona, Igor Zigic, Yegor Azarov
Report | Print
Jan 23, 2023 -

Lexus of Arlington responded

Here at Lexus of Arlington, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

January 21, 2023

Very bad in customer service I am not happy what they did to us stay away More

by atlas.kh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mohammad sales rep
Report | Print
Jan 26, 2023 -

Lexus of Arlington responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

January 21, 2023

Although paying by credit. card is much easier, it is not worth the convenience charge added to the bill. More

by nmpmonboard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Garcia
Report | Print
Jan 23, 2023 -

Lexus of Arlington responded

Thank you for your feedback. We strive to make sure that all of our customers leave happy, and we will share your comments with the team.

January 21, 2023

Great service from everyone involved. I drove from California to buy a specific vehicle and everyone made it easy for me. More

by SC1
Recommend Dealer
Yes
Employees Worked With
Jamie Brown, Victor Aguilar
Report | Print
Jan 23, 2023 -

Lexus of Arlington responded

It's great to hear that we were able to help you. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Lexus of Arlington!

January 20, 2023

.Arlington Lexus has been excellent both in sales and service experience. We just brought are fifth Lexus from Arlington. All of our vehicles have been serviced at Arlington. More

by Lexus
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jamie Brown, Lori Devega, Victor Aguilar
Report | Print
Jan 20, 2023 -

Lexus of Arlington responded

Thanks for sharing your experience with Lexus of Arlington. We appreciate your business and hope to see you again soon! We appreciate you being a 5X loyal customer!

January 20, 2023

Terrible service! ! Not my comback place to buy a car!! Not happy at all!!' Period More

by ROLONSTEPHEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Figler, Eddie Garcia
Report | Print
Jan 23, 2023 -

Lexus of Arlington responded

Stephen, Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

January 19, 2023

The service was good. But this dealership now charging a 3.5% transaction fee if customers are paying with a credit card has left a bad taste in my mouth. This is a large More

by Jack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edwin Thalhammer
Report | Print
Jan 19, 2023 -

Lexus of Arlington responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, Jack, feel free to contact us at your convenience.

January 19, 2023

My service rep JOSÈ GARCIA is THE reason I bring my 2020 Lexus to Lexus of Arlington for its service needs. JOSÈ GARCIA has always handled any issue with my Lexus. JOSÈ GARCIA is professional, personable, e More

by RAGRINO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josie Garcia
Report | Print
Jan 20, 2023 -

Lexus of Arlington responded

It's great to hear that Jose and our team were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Lexus of Arlington!

January 18, 2023

My husband and I had a great experience purchasing our vehicle from this dealership. The service from everyone was top notch service. More

by KEISHALEWIS
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kamil Wojcik
Report | Print
Jan 19, 2023 -

Lexus of Arlington responded

It's fantastic to hear that we provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks, Keisha, for choosing Lexus of Arlington!

January 18, 2023

Great job! Excellent customer service! Would recommend it. Nice waiting lounge! professional people Easy to work with. More

by DMABLAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josie Garcia
Report | Print
Jan 19, 2023 -

Lexus of Arlington responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

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