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Lexus of Arlington

Arlington Heights, IL

4.7
3,622 Reviews
Call Dealership (847) 794-4821
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1510 W Dundee Rd

Arlington Heights, IL

60004

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3,622 Reviews of Lexus of Arlington

January 25, 2023

Was quoted over phone a cost of approximately $50 for anew headlight. Actual cost was $195. Plus installation. Service was then discounted 10%. I objected to such a high charge but a lower cost was not o More

by T_ness
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Josie Garcia
Report | Print
Jan 29, 2023 -

Lexus of Arlington responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

January 25, 2023

I'm so happy I bought the extended warranty for tires! Everyone was professional and very helpful! Ed kept me informed and we were lucky to get a loaner! Yhanks for great service!! More

by SCOTGIRL09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vladamir Tanev, Kamil Wojcik, Edwin Thalhammer
Report | Print
Jan 26, 2023 -

Lexus of Arlington responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Ed met your expectations. Thank you for choosing Lexus of Arlington, we look forward to having you as a valued customer for many years to come!

January 25, 2023

I enjoyed my services they were excellent Jose was very impressed to help me solve my problem More

by MSFERG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josie Garcia
Report | Print
Jan 26, 2023 -

Lexus of Arlington responded

Thank you for your very kind review. Josie and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lexus of Arlington.

January 23, 2023

Always Professional. .Always Helpful...Always Happy...I have bought 5 Lexus Vehicles from this Dealership... More

by REMAXCSZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lori Devega
Report | Print
Jan 23, 2023 -

Lexus of Arlington responded

Thank you for repeatedly choosing Lexus of Arlington. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

January 23, 2023

Tony was very good and help my service make easy. I will recommend others to come. More

by Archanendu Roy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Coyoc
Report | Print
Jan 23, 2023 -

Lexus of Arlington responded

Archanendu, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Tony met your expectations. Thank you for choosing Lexus of Arlington, we look forward to having you as a valued customer for many years to come!

January 22, 2023

I bought my first car through Ivan, and he was beyond amazing! Straight forward and honest and helpful on top of that. Very satisfied with my experience at Lexus. More

by jada
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ivan Parades, Yegor Azarov
Report | Print
Jan 23, 2023 -

Lexus of Arlington responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your first car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

January 21, 2023

A lot of thanks for the patients and time,help to the Vladimir and Victor More

by VASYL0
Recommend Dealer
Yes
Employees Worked With
Vladamir Tanev, Victor Aguilar
Report | Print
Jan 23, 2023 -

Lexus of Arlington responded

Thanks for sharing your thoughts about your experience with Vladamir and Victor here at Lexus of Arlington. We appreciate your business and hope to see you again soon!

January 21, 2023

The agent was wonderful …. they found that there was nothing wrong with my headlight…. Talk about an honest dealership… and even washed my car for me. Thank you Lexus … and by More

by sherlwheeler1938
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lori Devega
Report | Print
Jan 23, 2023 -

Lexus of Arlington responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

January 21, 2023

Always Extremely Helpful! !!!!! And Always Extremely Polite! Brought my new Lexus in September! The salesman was Extremely Helpful More

by MARYK1096
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Prondzinski, Haresh Trivedi, Tony Coyoc, Lori Devega, Josie Garcia, Edwin Thalhammer, Julianna Uriostequi, Chris Figler, Eddie Garcia
Report | Print
Jan 23, 2023 -

Lexus of Arlington responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

January 21, 2023

Excellent service and advice concerning my 2000 Lexus. Was updated on the wait time. Will return when service is needed More

by ah-lee
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josie Garcia
Report | Print
Jan 23, 2023 -

Lexus of Arlington responded

Thank you for choosing Lexus of Arlington. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

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