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Lexus of Arlington

Arlington Heights, IL

4.7
3,620 Reviews

1510 W Dundee Rd

Arlington Heights, IL

60004

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3,620 Reviews of Lexus of Arlington

January 28, 2023

Ed was very helpful and explained everything to me and informed me everyday what was happening with the car and I am very happy with my experience and service. More

by GRZEGORZSIEMEK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edwin Thalhammer
Jan 29, 2023 -

Lexus of Arlington responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

January 27, 2023

Good infrastructure. Could improve on the purchasing process. I believe there is space to enhance the market strategy by placing the customer necessities first, without r More

by JC
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Markus. (I don't remember his last name). Excellent service by making an appointment and helping me, Kamil Wojcik, Mohammad Abdelrazeq, Bianca Alverio
Jan 29, 2023 -

Lexus of Arlington responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

January 26, 2023

Buying cars from Rohrman group for 25 years. Always fair and willing to work with you . Salesmen Eddie was very good and Marcin is the best. More

by QUEST13013
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marcin Ajdukiewicz, Edward Bijou, Igor Zigic, Victor Aguilar
Jan 26, 2023 -

Lexus of Arlington responded

Thank you so much for choosing Lexus of Arlington! Congrats on your new purchase, and let Edward and Marcin know if we can be of any more assistance!

January 26, 2023

Had a great experience at the dealership on Tuesday! They have helpful and knowledgeable personnel. More

by Khrystyna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Coyoc
Jan 26, 2023 -

Lexus of Arlington responded

Khrystyna, Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if Tony can be of further assistance.

January 26, 2023

I had my car serviced and cleaned. They did a great job. Jose made some suggestions for me to bring all my maintenance work current. I could not afford to do all at once, he prepared a More

by LINDALEEPOWEll
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josie Garcia
Jan 26, 2023 -

Lexus of Arlington responded

Linda, It's great to hear that Josie was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Lexus of Arlington!

January 26, 2023

It was excellent, very fast and kind service. I’m happy to came that location. More

by Anja
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lana, Peter Demos, Yegor Azarov
Jan 26, 2023 -

Lexus of Arlington responded

Anja, We are very happy to hear we provided you with such a positive experience! Peter, Yegor, and Lana sincerely value your business and look forward to your next visit.

January 26, 2023

It was excellent service. I believe I messed up computer and they kindly straightened me out. They have very good patience. More

by Squirley02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edwin Thalhammer
Jan 29, 2023 -

Lexus of Arlington responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Lexus of Arlington!

January 25, 2023

We had a wonderful experience at this dealership. Luis Aranda, our sales rep. was most helpful in locating the exact car we wanted. He made us feel at ease and streamlined the process for us with n More

by cathyenthof
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luis Aranda, Peter Demos, Yegor Azarov
Jan 26, 2023 -

Lexus of Arlington responded

Cathy, Thank you for taking the time to share your thoughts on working with Luis and our team. We're glad to hear we delivered such a great experience!

January 25, 2023

Was quoted over phone a cost of approximately $50 for anew headlight. Actual cost was $195. Plus installation. Service was then discounted 10%. I objected to such a high charge but a lower cost was not o More

by T_ness
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Josie Garcia
Jan 29, 2023 -

Lexus of Arlington responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

January 25, 2023

I'm so happy I bought the extended warranty for tires! Everyone was professional and very helpful! Ed kept me informed and we were lucky to get a loaner! Yhanks for great service!! More

by SCOTGIRL09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vladamir Tanev, Kamil Wojcik, Edwin Thalhammer
Jan 26, 2023 -

Lexus of Arlington responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Ed met your expectations. Thank you for choosing Lexus of Arlington, we look forward to having you as a valued customer for many years to come!

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