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Lexus of Arlington

Arlington Heights, IL

4.7
3,622 Reviews
Call Dealership (847) 794-4821
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1510 W Dundee Rd

Arlington Heights, IL

60004

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3,622 Reviews of Lexus of Arlington

February 05, 2023

Purchased my 4th car from you. I think that says it all. Great experience, straight forward communication and process. Love working with your team. More

by RAYSCIUCKAS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jordan Zell, Igor Zigic, Jamie Brown
Report | Print
Feb 05, 2023 -

Lexus of Arlington responded

It's great to hear that Jamie, Jordan, and Igor were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Lexus of Arlington!

February 04, 2023

Very helpful and knowledgeable about product. Our sales rep was just the nicest person you could ask for! More

by AUTONUT53
Recommend Dealer
Yes
Employees Worked With
Athena Ferguson, Yegor Azarov
Report | Print
Feb 05, 2023 -

Lexus of Arlington responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Yegor met your expectations. Thank you again for choosing Lexus of Arlington, we look forward to having you as one of our valued customers for many more years to come!

February 04, 2023

The personal are very friendly and helpful. The waiting area is very comfortable and provides refreshments and bottled water. More

by TDROTI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi, Marcin Ajdukiewicz, Eddie Garcia
Report | Print
Feb 05, 2023 -

Lexus of Arlington responded

Thank you! Eddie, Haresh and Marcin, and or team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lexus of Arlington.

February 03, 2023

I had an enjoyable experience. Mohammad was very attentive and answered all my questions. I'm happy with everyone I dealt with at Lexus at Arlington. More

by DANCURRY
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Peter Demos, Vladamir Tanev, Yegor Azarov, Mohammad Abdelrazeq
Report | Print
Feb 03, 2023 -

Lexus of Arlington responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Lexus of Arlington are glad to have you as a customer.

February 03, 2023

For the cost! The service department can do a better job. They don’t do the job as they used too. More

by iris10101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kamil Wojcik, Lori Devega, Josie Garcia
Report | Print
Feb 08, 2023 -

Lexus of Arlington responded

Iris, Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

February 02, 2023

The dealership was patient as well as accommodating and very professional throughout the purchasing process. More

by Marianne
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Victor Aguilar
Report | Print
Feb 02, 2023 -

Lexus of Arlington responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Lexus of Arlington are glad to have you as a customer.

February 02, 2023

Eddie Garcia was amazing from start to finish. The only place I’ll take my car More

by Charlieb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Garcia
Report | Print
Feb 02, 2023 -

Lexus of Arlington responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lexus of Arlington.

February 02, 2023

Service provider when I bring my car in is always tiptop takes good care of me. More

by josephngreco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josie Garcia
Report | Print
Feb 02, 2023 -

Lexus of Arlington responded

Thank you again for choosing Lexus of Arlington, we look forward to having you as one of our valued customers for many more years to come!

February 02, 2023

Very professional,respectful,honest and knowledgeable. My car is just what they described that it is. More

by REICHHORN20
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jamie Brown
Report | Print
Feb 02, 2023 -

Lexus of Arlington responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle and don't hesitate to reach out if you need anything else.

Feb 03, 2023 -

REICHHORN20 responded

Thank you, I drove the car to Idaho and I love the car Thank you for the great deal you gave me and saving the car for me

February 02, 2023

The people working there are very nice. That is too bad that this dealership charges 3% for using credit cards. More

by MXD898
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi, Tony Coyoc, Eddie Garcia
Report | Print
Feb 02, 2023 -

Lexus of Arlington responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

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