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Lexus of Arlington

Arlington Heights, IL

4.7
3,620 Reviews
Call Dealership (847) 794-4821
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1510 W Dundee Rd

Arlington Heights, IL

60004

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3,620 Reviews of Lexus of Arlington

February 14, 2023

Not very happy with service . Personel are not honest with customers. Selling trick to hid information. More

by MONIKAR25
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
prefer not say
Report | Print
Feb 18, 2023 -

Lexus of Arlington responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We would appreciate the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

February 13, 2023

Work was done efficiently and the cost was in line with the estimate. I was kept informed of any issues. More

by L.SOPHIAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi
Report | Print
Feb 13, 2023 -

Lexus of Arlington responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Lexus of Arlington!

February 13, 2023

Best dealership in the Midwest and best sales group I love you guys thank you. More

by SAMIRMJARAD
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mohammad Abdelrazeq, Victor Aguilar
Report | Print
Feb 13, 2023 -

Lexus of Arlington responded

Here at Lexus of Arlington, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

February 13, 2023

Great customer focused service! Reasonable pricing. I feel they are honest. Comfortable facilities that make waiting an enjoyable experience! More

by 2Rushed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josie Garcia
Report | Print
Feb 13, 2023 -

Lexus of Arlington responded

Thanks for sharing about your experience with Lexus of Arlington. We appreciate your business and hope to see you again soon!

February 11, 2023

Very good facilities. Excellent services. Always expensive. Kind employers. Therefore, I like your services. Thanks! More

by DRJSPARK
Recommend Dealer
Yes
Employees Worked With
Edwin Thalhammer
Report | Print
Feb 13, 2023 -

Lexus of Arlington responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

February 07, 2023

Excellent service, it's great to have a loaner so we can leave our car and go to work. More

by marciacamps
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lori Devega
Report | Print
Feb 07, 2023 -

Lexus of Arlington responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

February 06, 2023

Jose Garcia greeted me in the service lane and asked how he could assist me. I told him I had an appointment for the first service since the vehicle had only 11K on it. He wrote up the paperwork and said he More

by scott v
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josie Garcia
Report | Print
Feb 06, 2023 -

Lexus of Arlington responded

Thank you, Scott, for the kind words for Josie and our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

February 06, 2023

The were informative about my car. Made some good points I came in for an oil change. And they added a much needed car wash. More

by Sharondatu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi
Report | Print
Feb 06, 2023 -

Lexus of Arlington responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lexus of Arlington.

February 05, 2023

Purchased my 4th car from you. I think that says it all. Great experience, straight forward communication and process. Love working with your team. More

by RAYSCIUCKAS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jordan Zell, Igor Zigic, Jamie Brown
Report | Print
Feb 05, 2023 -

Lexus of Arlington responded

It's great to hear that Jamie, Jordan, and Igor were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Lexus of Arlington!

February 04, 2023

Very helpful and knowledgeable about product. Our sales rep was just the nicest person you could ask for! More

by AUTONUT53
Recommend Dealer
Yes
Employees Worked With
Athena Ferguson, Yegor Azarov
Report | Print
Feb 05, 2023 -

Lexus of Arlington responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Yegor met your expectations. Thank you again for choosing Lexus of Arlington, we look forward to having you as one of our valued customers for many more years to come!

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