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Lexus of Arlington

Arlington Heights, IL

4.7
3,620 Reviews
Call Dealership (847) 794-4821
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1510 W Dundee Rd

Arlington Heights, IL

60004

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3,620 Reviews of Lexus of Arlington

March 23, 2023

Haresh Trivedi is a pleasure to work with and so are Tony Coyoc and Tom Prondzinski More

by giberne2003
Recommend Dealer
Yes
Employees Worked With
Thomas Prondzinski, Haresh Trivedi, Tony Coyoc
Report | Print
Mar 25, 2023 -

Lexus of Arlington responded

Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

March 16, 2023

Great customer service, easy to work with. They provide a very good quality work . Great weriting area with complementary coffee machine. More

by RBONDAR41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Prondzinski, Eddie Garcia
Report | Print
Feb 05, 2023 -

Lexus of Arlington responded

We are very happy to hear Eddie provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

March 16, 2023

I came in for an oil change and to purchase a new car. Both service department and sales were very professional. More

by robert
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Edward Bijou, Eddie Garcia
Report | Print
Mar 17, 2023 -

Lexus of Arlington responded

Thank you for taking the time to write this review, Robert! Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Lexus of Arlington are glad to have you as a customer.

March 15, 2023

My Service for brakes and a oil change was very quick professional, Tony was very helpful. More

by T
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Coyoc
Report | Print
Mar 16, 2023 -

Lexus of Arlington responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

March 14, 2023

Dealership has little to no regard for customers well-being, time or safety. Employees seem incentivized to make numbers and not responsible sales. I was sold a vehicle with bald tires, like BALD ti More

by tdxoxo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Edward Bijou
Report | Print
Mar 16, 2023 -

Lexus of Arlington responded

Hi, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We would like to work towards a resolution, so if you are willing, please reach out to us at (219) 228-4496 to discuss this further.

March 13, 2023

Fast and professional services, knowledgeable and helpful employees , comfortable and clean waiting area. Good service More

by efigenea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi
Report | Print
Mar 13, 2023 -

Lexus of Arlington responded

Thank you for choosing Lexus of Arlington. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

Mar 15, 2023 -

Lexus of Arlington responded

Hi, we are very happy to have provided you with such a positive experience! We hope to see you soon!

March 13, 2023

Vehicle was returned in awesome condition, better than I could have expected. Thanks Lexus Service! More

by Rick
Recommend Dealer
Yes
Employees Worked With
Thomas Prondzinski, Haresh Trivedi, Marcin Ajdukiewicz, Tony Coyoc, Lori Devega, Josie Garcia, Edwin Thalhammer, Adam Lemke, Chris Figler, Eddie Garcia
Report | Print
Mar 13, 2023 -

Lexus of Arlington responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, Rick, please let us know.

Mar 15, 2023 -

Lexus of Arlington responded

Hi Rick, thank you for taking the time to let us know how we did. We hope you have a great day!

March 12, 2023

I appreciated the excellent service on the pre-purchase inspection of my Lexus. Your evaluation enabled me to negotiate $1000 off the price of the vehicle. More

by Sourhead
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edwin Thalhammer
Report | Print
Mar 13, 2023 -

Lexus of Arlington responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

March 12, 2023

Haresh Trivedi is always so professional and friendly. I truly appreciate the service he provides every time I bring my car in for service. More

by Laura
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi
Report | Print
Mar 13, 2023 -

Lexus of Arlington responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, Laura, and we're happy to hear that we met your expectations. Thank you again for choosing Lexus of Arlington, we look forward to having you as one of our valued customers for many more years to come!

March 11, 2023

Prompt and courteous service. Keeps me informed about condition of my car which is very helpful. More

by BAIJU.MEHTA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi
Report | Print
Mar 13, 2023 -

Lexus of Arlington responded

Hi Baiju, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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