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Lexus of Arlington

Arlington Heights, IL

4.7
3,622 Reviews

1510 W Dundee Rd

Arlington Heights, IL

60004

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3,622 Reviews of Lexus of Arlington

March 27, 2023

Excellent service in purchasing my new car. Athena kept me informed from the beginning of the process of selecting a car to the actual delivery. More

by bradysk
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Athena Ferguson - 5 Stars, Kamil Wojcik
Mar 27, 2023 -

Lexus of Arlington responded

Thank you so much for your wonderful review! We are thrilled that Athena had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Lexus of Arlington!

March 24, 2023

We are very pleased! As a first-time Lexus car-shopper/buyer, we weren’t quite sure what to expect. Eddy quickly became our partner as we explored a couple different veh More

by Karie & Mark V.G.
Recommend Dealer
Yes
Employees Worked With
Edward Bijou
Mar 25, 2023 -

Lexus of Arlington responded

Hi Karie, your wonderful feedback and rating mean a lot to us. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Lexus of Arlington!

March 23, 2023

Haresh Trivedi is a pleasure to work with and so are Tony Coyoc and Tom Prondzinski More

by giberne2003
Recommend Dealer
Yes
Employees Worked With
Thomas Prondzinski, Haresh Trivedi, Tony Coyoc
Mar 25, 2023 -

Lexus of Arlington responded

Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

March 16, 2023

Great customer service, easy to work with. They provide a very good quality work . Great weriting area with complementary coffee machine. More

by RBONDAR41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Prondzinski, Eddie Garcia
Feb 05, 2023 -

Lexus of Arlington responded

We are very happy to hear Eddie provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

March 16, 2023

I came in for an oil change and to purchase a new car. Both service department and sales were very professional. More

by robert
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Edward Bijou, Eddie Garcia
Mar 17, 2023 -

Lexus of Arlington responded

Thank you for taking the time to write this review, Robert! Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Lexus of Arlington are glad to have you as a customer.

March 15, 2023

My Service for brakes and a oil change was very quick professional, Tony was very helpful. More

by T
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Coyoc
Mar 16, 2023 -

Lexus of Arlington responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

March 14, 2023

Dealership has little to no regard for customers well-being, time or safety. Employees seem incentivized to make numbers and not responsible sales. I was sold a vehicle with bald tires, like BALD ti More

by tdxoxo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Edward Bijou
Mar 16, 2023 -

Lexus of Arlington responded

Hi, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We would like to work towards a resolution, so if you are willing, please reach out to us at (219) 228-4496 to discuss this further.

March 13, 2023

Fast and professional services, knowledgeable and helpful employees , comfortable and clean waiting area. Good service More

by efigenea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi
Mar 13, 2023 -

Lexus of Arlington responded

Thank you for choosing Lexus of Arlington. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

Mar 15, 2023 -

Lexus of Arlington responded

Hi, we are very happy to have provided you with such a positive experience! We hope to see you soon!

March 13, 2023

Vehicle was returned in awesome condition, better than I could have expected. Thanks Lexus Service! More

by Rick
Recommend Dealer
Yes
Employees Worked With
Thomas Prondzinski, Haresh Trivedi, Marcin Ajdukiewicz, Tony Coyoc, Lori Devega, Josie Garcia, Edwin Thalhammer, Adam Lemke, Chris Figler, Eddie Garcia
Mar 13, 2023 -

Lexus of Arlington responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, Rick, please let us know.

Mar 15, 2023 -

Lexus of Arlington responded

Hi Rick, thank you for taking the time to let us know how we did. We hope you have a great day!

March 12, 2023

I appreciated the excellent service on the pre-purchase inspection of my Lexus. Your evaluation enabled me to negotiate $1000 off the price of the vehicle. More

by Sourhead
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edwin Thalhammer
Mar 13, 2023 -

Lexus of Arlington responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

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