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Lexus of Arlington

Arlington Heights, IL

4.7
3,622 Reviews

1510 W Dundee Rd

Arlington Heights, IL

60004

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3,622 Reviews of Lexus of Arlington

April 20, 2023

I have been a customer of Arlington Lexus in Palatine for many years now and find their service department to be very honest, friendly, attentive and competitively priced. My experience with Jose Garcia is e More

by adsrgr81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josie Garcia
April 20, 2023

The service department went above and beyond to be sure the error message I was getting on my dashboard was resolved so that I wouldn't have any more trouble. Appreciated their respectful attitude toward m More

by clearsky66
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Josie Garcia
April 17, 2023

It’s a good lexus dealer. My only setback is there starting to nickel and dime different services. More

by Don Davis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi, Kamil Wojcik, Josie Garcia, Victor Aguilar
April 15, 2023

Always a pleasure working with Haresh Trivedi. He spends the time to customize the service you need to have done. He keeps you informed while you are waiting. He is a big reason I keep retuning More

by ewillgress
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi
April 12, 2023

Your service department, especially Josie, did a great job replacing my tires. Much appreciated. thank you. More

by David J. Pezza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josie Garcia
April 09, 2023

Everyone was very helpful and kept me informed on the status of my vehicle. They fixed my car in a timely fashion. More

by cpanos2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josie Garcia
April 06, 2023

I never received a follow up call from anyone. I still haven’t received my second key! It has been almost 3 months. I called back couple of times and nothing has been done. Dealership looks spacio More

by JASAJ96
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Castro, Victor Aguilar
Apr 08, 2023 -

Lexus of Arlington responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 31, 2023

Excellent service every time I bring one of my vehicles in for maintenance and/or repair. More

by Bill M.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lori Devega
Apr 03, 2023 -

Lexus of Arlington responded

Hi Bill, we are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day!

March 31, 2023

Always get excellent customer service at this dealership. Lori is a great service rep. Always following up and keeping us updated. More

by Drtrefz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lori Devega
Apr 03, 2023 -

Lexus of Arlington responded

Hi, we are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day!

March 28, 2023

I recently stopped in with my son to look at my options on my warranty at the time and Manager Victor helped with my request. Pawel was a gem as usual and Manager Igor had a smile and was polite. I a More

by Beth
Recommend Dealer
Yes
Employees Worked With
Igor Zigic, Pawel Stachnik, Victor Aguilar
Mar 29, 2023 -

Lexus of Arlington responded

Beth, Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

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