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Lexus of Arlington

Arlington Heights, IL

4.7
3,622 Reviews

1510 W Dundee Rd

Arlington Heights, IL

60004

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3,622 Reviews of Lexus of Arlington

April 30, 2021

During all three visits to this dealership I experienced world class service. The professionals there were informative easy to talk to with no sales pressure. Great experience More

by JDDMAMMOTH
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Castro, Marcin Wierzba
Apr 30, 2021 -

Lexus of Arlington responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience working with Alex and Marcin here at Lexus of Arlington.

April 30, 2021

Service overall was very good, both advisor and technician. Car wash was not good at all, dealer does not do a good job washing the car. Perhaps the dealer should give away wash coupons to a local More

by Stan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed service advisor
May 02, 2021 -

Lexus of Arlington responded

Hello Stan, Thank you for taking the time to submit a review. We are so glad we could assist you with your service needs. We truly appreciate your business. We apologize, however, that we missed the mark on the car wash. If you would like to further discuss your concerns, feel free to reach out to management directly at your convenience.

April 30, 2021

This very good dealer we used on brand new truck truck for 3 weeks because it he mi one is and the shop and very good service More

by NANA0
Customer Service
Recommend Dealer
Yes
Employees Worked With
Name the guy is ED
May 02, 2021 -

Lexus of Arlington responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Lexus of Arlington, we look forward to having you as one of our valued customers for many more years to come!

April 30, 2021

This is the 3fd time I have done this. The work was great. The service rep was excellent. The time waiting was acceptable. Good work. More

by stuld
Recommend Dealer
Yes
Employees Worked With
Nagarajan Raju
May 02, 2021 -

Lexus of Arlington responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lexus of Arlington.

April 29, 2021

Tom was awesome! He was fast and so pleasant to work with. He followed up. He genuinely showed interest in helping me have the best Lexus experience. Thank you Tom! More

by Lorena2121
Recommend Dealer
Yes
Employees Worked With
Thomas Prondzinski
Apr 29, 2021 -

Lexus of Arlington responded

Thank you for sharing your thoughts about your experience with Tom here at Lexus of Arlington. We appreciate you taking the time to leave us this five-star review, Lorena! We thank you for your business and hope to see you again soon.

April 29, 2021

Always Tom provides excellent service In addition to Always Tom provides excellent service In addition to being friendly Tom takes the extra time to go over all the work needed and recommends future wo More

by NOREPLY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Prondzinski
Apr 29, 2021 -

Lexus of Arlington responded

Thank you for choosing Lexus of Arlington, your feedback and five-star rating means a lot to us. We're glad that Tom was able to help, and we hope to see you again!

April 29, 2021

Great group of folks here. One of the easiest, low pressure sales and F&I experiences I’ve had. Even though I was buying one of the cheapest used cars on the lot, they treated me with respect. More

by CHRIS@CCRAWFORD.ORG
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Khoshaba
Apr 29, 2021 -

Lexus of Arlington responded

Thank you, Chris, for taking the time to leave us this five-star review! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Lexus of Arlington, we look forward to having you as one of our valued customers for many more years to come! Congratulations on your new purchase, Chris!

April 29, 2021

This was a new car so I didn’t see service personnel. Sales rep had the car cleaned, fluid changes and cleaned. Nicely done I’m happy More

by KBURGDORF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Prondzinski
Apr 29, 2021 -

Lexus of Arlington responded

We appreciate your business and our team looks forward to serving you again soon! Thank you for taking the time to leave us this five-star review!

April 29, 2021

It was a great experience to get a new RX350. Vladimir explained everything in detail and in layman's languages to me. Finance guy and the delivery guy are great, too. More

by SLEE000
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vladamir Tanev
Apr 30, 2021 -

Lexus of Arlington responded

Thank you so much for your excellent review! We are so glad that Vladamir had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new RX350, and don't hesitate to reach out if you need anything else.

April 29, 2021

Every customer is important to dealership. So go above and beyond to make sure that you keep them loyal to your dealership Worst and lied dealer i ever met More

by Minnarenjith
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alex Castro
May 17, 2021 -

Lexus of Arlington responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please feel free to reach out directly.

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