Back

Lexus of Arlington

Arlington Heights, IL

4.7
3,622 Reviews

1510 W Dundee Rd

Arlington Heights, IL

60004

Directions

By Type

3,622 Reviews of Lexus of Arlington

May 05, 2021

Our visit to Lexus of Arlington was great. The finance manager Egor was personable and professional. Everyone we interacted with, including the sales staff who greeted us when we first arrived, the woman More

by FSCEPANOVICH0
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Egor
May 05, 2021 -

Lexus of Arlington responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Lexus of Arlington, we look forward to having you as one of our valued customers for many more years to come! Congratulations on your new vehicle!

May 05, 2021

Anthony my service advisor was very professional. He did explain what I need, what’s the price going to be for my needs and provided me with loaner vehicle. Thank You More

by Frank
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony-service advisor, Thomas Prondzinski, Marcin Ajdukiewicz, Marcin Wierzba
May 05, 2021 -

Lexus of Arlington responded

Frank, thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

May 05, 2021

Good customer service. Set prices. They follow the manufacturer recommendations for maintenance of your car. They try hard to accommodate you for service. Sales department is always thinking a step More

by Promila
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi
May 05, 2021 -

Lexus of Arlington responded

Hello, Promila! Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Customer service is our top priority, so it's great to hear we continue to meet your expectations. All of us here at Lexus of Arlington look forward to working with you again!

May 05, 2021

Timely and thoughtful service. Ed understood the use of my vehicle and the amount of low miles I put on the car. Considerate consulting on service timing. More

by ERIK.GEREW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed Thalhammer
May 05, 2021 -

Lexus of Arlington responded

Thanks for your review, Erik! We are very happy to hear that Ed provided you with a positive experience & considerate service. We sincerely value your business and look forward to your next visit!

May 05, 2021

Have consistently had good experiences with service and Tom's courteous and knowledgeable guidance. Efficient check-in process, good communication on updates and progress with a friendly courteous environm More

by Moushz06
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Prondzinski
May 06, 2021 -

Lexus of Arlington responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Tom and the team here at Lexus of Arlington.

May 04, 2021

My salesman was great and patient with my father and I. The manager was great and agreed to trade my car in for the price I was looking for. Other employees around were not very friendly. More

by M
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edgar Martinez, Kamil Wojcik
May 04, 2021 -

Lexus of Arlington responded

Thanks for your feedback on your recent visit to Lexus of Arlington. I'm glad to hear that Edgar and Kamil were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle!

May 04, 2021

First of all very nice greeting and meeting, right away without waiting even minute put me in least for the first Monday morning appointment for oil change, when I stop by they was already waiting for me a More

by ROBERTRSHTUNI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Prondzinski, Nusrath Khan, Kamil Wojcik
May 04, 2021 -

Lexus of Arlington responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

May 04, 2021

Great service, friendly people. Very easy to buy a car at did not feel any pressure at any time I was there. Love my car!!!!!! More

by JZOERNER08
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Demos, Dan Khoshaba
May 04, 2021 -

Lexus of Arlington responded

Thank you for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your fantastic feedback and five-star rating!

May 04, 2021

I was greeted professionally upon arrival at the dealership customer service was very good my wife and I felt like we were taking care of very professionally everything was explained and Nathan our More

by TTENETTEF
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Will Smith and Nathan
May 04, 2021 -

Lexus of Arlington responded

Thank you for your business and this five-star review. We're happy to hear that Nathan was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Congratulations on your new purchase!

May 04, 2021

Great salesman. Extremely knowledgeable and helpful. Allowed me the time, with no pressure, to look at a variety of models. Answered all my questions. Very friendly and positive. Finally settled on More

by marilyngracie
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitch Horwitz - Finance - 5 stars, Marcin Ajdukiewicz, Mark Croft, Edward Bijou
May 05, 2021 -

Lexus of Arlington responded

Thank you so much, Marilyn, for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

...
212
...