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Lexus of Arlington

Arlington Heights, IL

4.7
3,622 Reviews

1510 W Dundee Rd

Arlington Heights, IL

60004

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3,622 Reviews of Lexus of Arlington

May 12, 2021

Terrible car buying experience with this dealer.Dealer Terrible car buying experience with this dealer. Dealer never disclose the car has all these problems. I have to spend extra money to go fix it at m More

by RSKTQ2
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nusrath Khan, Oksana Sahan
May 12, 2021

Well.Great experience with sales person Mr NUS. I Gove 5 stars plus.The worst expierience with finance man Mr Mitch. I still have nightmares.Don't even one star. Zero stars that great description of that m More

by d.lester58
Recommend Dealer
Yes
Employees Worked With
Nusrath Khan
May 12, 2021 -

Lexus of Arlington responded

Thank you so much for your review! We are so glad that Nusrath had the opportunity to work with you, but we are sorry to hear that your interaction with our finance team was not as positive. We do hope you enjoy your new vehicle and don't hesitate to reach out if you need anything else.

May 12, 2021

Highly qualified, professional and knowledgeable staff. Addressing all aspects of the service in the timely manner. Pleasant and helpful, very easy to work with. Thank you. More

by IRILEL
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi
May 13, 2021 -

Lexus of Arlington responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

May 12, 2021

It’s very helpful to have somebody pick up my car from my work place and return it after repairs. That’s a game changer for me. I am very grateful for the excellent care you take of car every time. Thank yo More

by REBIRIM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Kennedy, Thomas Prondzinski, Haresh Trivedi, Tim Webb
May 13, 2021 -

Lexus of Arlington responded

It's great to hear that we were able to help you with your repair. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Lexus of Arlington!

May 11, 2021

The service provided was excellent, as always. The waiting area is awesome, Ed Thalhammer is very professional. The only thing missing was your unbelievable chocolate-chip cookies :) THANK YOU! More

by gferdman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edwin Thalhammer
May 11, 2021 -

Lexus of Arlington responded

Thank you for the kind words for Edwin and our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

May 11, 2021

Good service and good job.You guys always make me very happy and satisfied.Thank you so much and hope to have a great day. More

by Amy Zhang
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Kennedy, Thomas Prondzinski, Haresh Trivedi, Tim Webb
May 11, 2021 -

Lexus of Arlington responded

Thank you for your business and this review, Amy. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

May 11, 2021

Very good experience to see new dealerships, specially want to acknowledge Lora , her helping attitude, knowledge and her focus on issues which l had wit my car More

by richardoscilowicz
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Lora
May 11, 2021 -

Lexus of Arlington responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lexus of Arlington.

May 11, 2021

I expect nothing but excellent service from the Arlington Heights dealership and they don't disappoint. Service rep Jose Garcia is outstanding to work with. More

by Review
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Garcia , Nusrath Khan
May 11, 2021 -

Lexus of Arlington responded

Thank you for sharing your thoughts about your experience with Jose here at Lexus of Arlington. We appreciate your business and hope to see you again soon!

May 11, 2021

Anthony’s attention to detail & service explanation was great. He is a excellent representative of Arlington Lexus. Very nice facility to work in while I was awaiting service. More

by Churd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony
May 12, 2021 -

Lexus of Arlington responded

Thank you for choosing Lexus of Arlington, your feedback and rating mean a lot to us. We're looking forward to sharing this fantastic review with Anthony and our team. We're glad we were able to help, and we hope to see you again!

May 11, 2021

Tom P in service is the only reason I take my car to Lexus for service. I own 4 Lexus and I take them all to Le us for service because of Tom P More

by JHAYES8
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Prondzinski
May 12, 2021 -

Lexus of Arlington responded

Thank you for taking the time to leave us this great review! We're thrilled to hear that you find your experience with Tom to be a positive one. We appreciate your business and our team looks forward to serving you again soon.

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