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Lexus of Arlington

Arlington Heights, IL

4.7
3,622 Reviews

1510 W Dundee Rd

Arlington Heights, IL

60004

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3,622 Reviews of Lexus of Arlington

May 20, 2021

It would have been a better experience if the wait time for a service advisor could be shorter since an appointment was already made ahead of time. More

by WKUNG121
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Edwin Thalhammer
May 20, 2021 -

Lexus of Arlington responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

May 19, 2021

The visit was short, the service was done on a timely matter. Haresh was very knowledgeable. I will come back in 6 months to do another oil change More

by JULIABEKKER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi
May 19, 2021 -

Lexus of Arlington responded

T]Julia, thank you for the kind words for Haresh in our service department! We look forward to sharing your compliments with him. Please don't hesitate to let us know if we can be of further assistance.

May 19, 2021

Very patient with me. Very respectful towards me. Made sure I understood everything. On time with everything. I would recommend my friends going here if they need to purchase a car!:) More

by ANNNIAPHAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony
May 19, 2021 -

Lexus of Arlington responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

May 19, 2021

Great service, as always. Tom is the best. He is totally professional and courteous. Always keeps me apprised of the status. Look forward to seeing him again. More

by RJLIGOCKI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Kennedy, Thomas Prondzinski, Haresh Trivedi
May 19, 2021 -

Lexus of Arlington responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Tom here at Lexus of Arlington.

May 19, 2021

Great service! Stood out from other Lexus dealers. Tom was super nice and made things so very easy. So great having a loaner to get to work. More

by michelle.hurlstone
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Prondzinski
May 19, 2021 -

Lexus of Arlington responded

Michelle, thank you for sharing your thoughts about your experience with Tom here at Lexus of Arlington. We appreciate your business and hope to see you again soon!

May 19, 2021

Haresh is always pleasant and happy to assist . Also easy to make appointment for service, will definitely refer friends to visit your dealership in the future More

by SYANG2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi
May 19, 2021 -

Lexus of Arlington responded

Thank you for choosing Lexus of Arlington. Your feedback and kind words for Haresh mean a lot to us. We're glad he was able to help, and we hope to see you again!

May 19, 2021

Always quick and always thorough with inspections and maintenance. The vehicle history allows for accurate and quick communication to recommended services upon each new visit. Tony always made sure to ca More

by dwt3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Coyoc
May 20, 2021 -

Lexus of Arlington responded

Thank you for your kind review. We appreciate your business and our team looks forward to serving you again soon!

May 18, 2021

Great service and great people. We bought and service our vehicle there and are always satisfied. Appointment was on time and quickly completed and all issues addressed. More

by W0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edward Bijou
May 18, 2021 -

Lexus of Arlington responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

May 18, 2021

Came back to check alignment. Steering wheel slightly to the left. Hardship took a look at it Right away. Issue resolved on its own but hardship put tapes on steering wheel just in case issuecameback so I c More

by Alvinpogi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi
May 18, 2021 -

Lexus of Arlington responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Haresh and the team met your expectations. Thank you again for choosing Lexus of Arlington, we look forward to having you as one of our valued customers for many more years to come!

May 18, 2021

Service is good. I don't appreciate service people pushing services I don't need, I did contact harsh snivedi when I brought my son's car in. They said tires needed to be balanced and presented a high More

by Kayg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi
May 18, 2021 -

Lexus of Arlington responded

Thank you so much for your feedback! We are so glad that you found your experience with us to be an overall positive one at Lexus of Arlington. Please don't hesitate to reach out to us directly, we would be happy to address any concerns you might be having.

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