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Lexus of Arlington

Arlington Heights, IL

4.7
3,622 Reviews

1510 W Dundee Rd

Arlington Heights, IL

60004

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3,622 Reviews of Lexus of Arlington

May 21, 2021

The service tech, Tony, was very good. Explained everything to me, gave me pricing and options. After inspection, I did need a new tire and Tony explained where the damage was. Very pleased with T More

by ALEVI5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony in service
May 21, 2021 -

Lexus of Arlington responded

Thank you for taking the time to share your thoughts on working with Tony. We're glad to hear he delivered such a great experience!

May 21, 2021

Ed was a pleasure to do business with. He was informative, fair and honest. He went out of his way to make sure I was satisfied. More

by mjnicholson62
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed
May 22, 2021 -

Lexus of Arlington responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

May 21, 2021

Anthony was very helpful and fully explained all the services my car required. Since it was going to take longer that expected he offered me a loner, which was great. More

by Annon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony
May 22, 2021 -

Lexus of Arlington responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Anthony met your expectations. Thank you again for choosing Lexus of Arlington, we look forward to having you as one of our valued customers for many more years to come!

May 21, 2021

Rohrman Lexus of Arlington service is the best place to go to get your vehicle serviced. The staff go above and beyond for their customers. More

by Adam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony and Tony
May 22, 2021 -

Lexus of Arlington responded

Thank you! We appreciate your business, Adam, and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lexus of Arlington.

May 21, 2021

Pleasant experience, very friendly and professional employees, very nice dealership, great location. I will recommend this facility to my family and friends. I’m very happy. More

by Joemama
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Kennedy, Thomas Prondzinski, Haresh Trivedi, Tim Webb
May 22, 2021 -

Lexus of Arlington responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Lexus of Arlington. Please don't hesitate to reach out if you need anything else.

May 21, 2021

We were having problem to find right car for my wife, but for Arlington Lexus salesman Marcin Wierzba it was no problem, he got one for us from other dealer in 2 hours,I really recommend this guy to More

by BEATA4468
Recommend Dealer
Yes
Employees Worked With
Marcin Wierzba
May 22, 2021 -

Lexus of Arlington responded

Here at Lexus of Arlington, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience with Marcin, and it was a pleasure having you at the dealership. We appreciate your review!

May 21, 2021

Very good representation of the Lexus brand in Illinois. Newer large format dealership campus. Energetic friendly multi lingual sales and service staff. Customer oriented service department. Competitive pr More

by ADSRGR8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Castro, Rob Kennedy, Thomas Prondzinski, Haresh Trivedi, Dennis Schorle, Marcin Ajdukiewicz
May 22, 2021 -

Lexus of Arlington responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

May 21, 2021

Always love coming to your dealership.I love looking at Always love coming to your dealership. I love looking at all the cars while I am waiting. Thank you for continuing great service. Looking forward t More

by JJACOBY100
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Kennedy
May 22, 2021 -

Lexus of Arlington responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

May 21, 2021

I have taken my car to Lexus of Arlington for service since purchasing my GS 350. All those I’ve met are friendly and helpful. Service has been to my Satisfaction . Also, waiting area is very nice. Wi More

by KINDOF2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Kennedy, Thomas Prondzinski, Haresh Trivedi, Tim Webb
May 22, 2021 -

Lexus of Arlington responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lexus of Arlington.

May 20, 2021

I bought a used vehicle from them. The price of the car was a good deal. We had to negotiate a couple of things but i had a good experience. My only concern is that they tried to sell me gap insurance when More

by Justin credible
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan
May 20, 2021 -

Lexus of Arlington responded

Justin, thank you so much for choosing Lexus of Arlington! Congrats on your new purchase, and let us know if we can be of any more assistance!

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