Lexus of Arlington

Anthony Landi, Tom Prondzinski both worthless service director and service manager. After buying over 3 cars from this dealer all brand new I never knew Id get such bad customer service! I almost died wh director and service manager. After buying over 3 cars from this dealer all brand new I never knew Id get such bad customer service! I almost died while driving a car they fixed and touched before! They touched the driveshaft and the axel+hub! Apparently it was all fixed until few miles later the car has a major mechanical issue that blew all the airbags out and injured me severely! THE CAR HAS WARRANTY and they are denying it because apparently it was abused😂. WHERE IN THE OWNERS MANUAL DOES IT SAY TO KEEP THE CAR UNDER A SPECIFIC RPM OR SPEED?!! If you ever look this dealer up or try to buy a car from them just DON’T. I currently am not working and still in pain! No LOANER WAS GIVIN ! NO UPDATED NEWS ! FAKEST ADVISERS YOU WILL TALK TO! Stay away from these scammers! Once they sell You a car they can careless... main manager still wont call me back after nearly 15 requests! Would never give them a star rating! More

Excellent, courteous and efficient service. I appreciated the loaner car that was provided. Haresh explained the work, what my options were and what his recommendations were. Very helpful. Everyone at the de the loaner car that was provided. Haresh explained the work, what my options were and what his recommendations were. Very helpful. Everyone at the dealership was so friendly. It made me feel like a valued customer. More

I was helped through all steps of the leasing process! I will stop by sometime with a few more questions! How does phone work?I'll stop by! will stop by sometime with a few more questions! How does phone work?I'll stop by! More

Staff are approachable and respectful, provide quality services, with clean, cozy spacious facility with variety of snacks to chose from. Generally me and my wife likes the place. services, with clean, cozy spacious facility with variety of snacks to chose from. Generally me and my wife likes the place. More

Came in for an oil change and Road Trip Inspection which includes the topping off of all fluids. I specifically asked to check the coolant level. It seems they didn't check it because after leaving the de includes the topping off of all fluids. I specifically asked to check the coolant level. It seems they didn't check it because after leaving the dealership I discovered the overflow tank was still completely dry. Other than that I think the work was satisfactory. More

I really am so happy I moved over from Woodfield. Your customer service level is over the top. Lori was so great. The last time I was in I had a make service advisor that so excellent as well. He was a customer service level is over the top. Lori was so great. The last time I was in I had a make service advisor that so excellent as well. He was able to get someone to paint the passenger seat of my car and that was just amazing to me!!! More

I received quick and friendly service. No complaints here. I watched the Cubs game and the PGA golf championship. I had a bottle of water and some crackers here. I watched the Cubs game and the PGA golf championship. I had a bottle of water and some crackers More

Will Smith was wonderful very professional and accommodating!EAsy to do business with! I would buy another car from him!! Nus was also very easy to work with accommodating!EAsy to do business with! I would buy another car from him!! Nus was also very easy to work with More

Amazing! Bent over backwards to accommodate our family. With today’s limited inventory we were very specific about the color that we were looking for and the dealership went out of their way to make sure t With today’s limited inventory we were very specific about the color that we were looking for and the dealership went out of their way to make sure they found it exactly what my wife wanted. More

Jose Garcia called to advise when my car would be picked up, prescribed work done, and delivered. It was done exactly as said it would be. up, prescribed work done, and delivered. It was done exactly as said it would be. More