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Lexus of Arlington

Arlington Heights, IL

4.7
3,622 Reviews

1510 W Dundee Rd

Arlington Heights, IL

60004

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3,622 Reviews of Lexus of Arlington

May 27, 2021

Service was good. Jose explained what would take place perfectly. He offered the aqua window treatment which was terrific. It worked perfectly on our trip to the east coast yesterday in the rain. More

by DOLORES.PAGE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose
May 27, 2021 -

Lexus of Arlington responded

Thank you for sharing your thoughts about your great experience with Lexus of Arlington. We appreciate your business and hope to see you again soon! Thank you, Dolores.

May 27, 2021

Able to make easy appointment, Great advice from my service consultant Jose, met with the service provider who looked at the car repair, reasonable cost estimate and very satisfied with the outcome Gre More

by pjohnson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Garcia
May 28, 2021 -

Lexus of Arlington responded

Thank you for choosing Lexus of Arlington, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

May 27, 2021

Great service Mr. Trevedi is an excellent service writer (Frienfly-Knowledgeable-Very Helpful-) and definitely an asset to the Bob Rohrman Team. I would. Definitely recommend your dealership to my friend More

by KESPOSITO1
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi
May 28, 2021 -

Lexus of Arlington responded

Thank you for your very kind review of Haresh and our dealership! We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lexus of Arlington. Congratulations on your new vehicle!

May 27, 2021

Lexus is always accommodating to my schedule and has a loaner car available if needed. Always kind and on time The waiting area is always clean and very comfortable. More

by Bdferron
Recommend Dealer
Yes
Employees Worked With
Thomas Prondzinski, Haresh Trivedi
May 28, 2021 -

Lexus of Arlington responded

We appreciate your business and our team looks forward to serving you again soon!

May 26, 2021

Very helpful with service. Made the process very easy even dealing with external insurance company for payment towards repairs made to the vehicle. Would highly recommend. More

by dylank28
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Prondzinski
May 26, 2021 -

Lexus of Arlington responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

May 26, 2021

Jose was not my original service agent but he was the one that explained to me what my car needs and offer me options which I appreciated. More

by pags75
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose
May 26, 2021 -

Lexus of Arlington responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Lexus of Arlington, we look forward to having you as one of our valued customers for many more years to come!

May 26, 2021

Ed was my service rep. I was in a hurry and asked for my car not to be washed. My car was washed and just sat in service until I checked on it. Ed left without telling me and Haresh did a GREAT job of get More

by BURMANE
Recommend Dealer
No
Employees Worked With
Ed, Haresh Trivedi
Jun 16, 2021 -

Lexus of Arlington responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

May 26, 2021

Garish gave great service. Explained everything and advised what is needed. Also was open to us bringing the car back for additional work on another day. More

by JHAVERI13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi
May 26, 2021 -

Lexus of Arlington responded

Thank you for taking the time to leave us this great feedback! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lexus of Arlington.

May 26, 2021

Tony Coyoc was a pleasure to work with. Excellent service and customer focus. Great communication from the time i dropped off my car for service until the time I picked it up. More

by Caschue
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Coyoc
May 26, 2021 -

Lexus of Arlington responded

Thank you so much for your excellent review! We are so glad that Tony had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Lexus of Arlington. Please don't hesitate to reach out if you need anything else.

May 26, 2021

I drive 30 minutes because of Anthony Landi. If Anthony was not working there, I would not bring my 3 cars to service at your dealership. More

by rromay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Landi
May 26, 2021 -

Lexus of Arlington responded

Thank you for the kind words for our Anthony! We look forward to sharing your compliments with him, and don't hesitate to let us know if we can be of further assistance.

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