Lexus of Arlington

The dealership is nice and very modern. I leave in Glenview and I have one closer to me, but I prefer to have my car service in your dealership. Glenview and I have one closer to me, but I prefer to have my car service in your dealership. More

They hit me in right away for service. They service people are friendly and courteous. They job is always well done. people are friendly and courteous. They job is always well done. More

Everything about my experience at Lexus of Arlington was top notch. Jamie Brown, my sales consultant, was a pleasure to work with, answered all my questions, and explained every step of the process thoroug top notch. Jamie Brown, my sales consultant, was a pleasure to work with, answered all my questions, and explained every step of the process thoroughly and professionally. The finance manager, Mitch Horwitz, made the process of financing easy and understandable. Everything was up front and straightforward. The easiest car buying experience I’ve ever had! I will definitely be going back to Lexus of Arlington for all my service needs and will recommend this team to my friends and family. More

Lori was attentive. Gave the information I needed about the service. Wait time was reasonable the service. Wait time was reasonable More

The car looks great and it appears to run fine. However, when I got home I noticed the hatchback area was not cleaned or vacuumed. The seats were up and that area went unnoticed. Also, I wish Peter was t when I got home I noticed the hatchback area was not cleaned or vacuumed. The seats were up and that area went unnoticed. Also, I wish Peter was there so I could ask a few questions but I have his card and I will call him. More

Great customer focus and superior professional service. They start with the customer and work backwards. They start with the customer and work backwards. More

Professional service. Excellent way of approaching especially Lori. Technician did a good job. Thanks for the good team. especially Lori. Technician did a good job. Thanks for the good team. More

Everyone at Arlington Lexus IS so very nice and accommodating And so helpful they make you feel special accommodating And so helpful they make you feel special More

The service department at Arlington Lexus is very efficient. The service manager was very helpful and courteous. efficient. The service manager was very helpful and courteous. More

Bait/switch. Found ES350 online, exchanged several texts/calls/emails, drove 250 miles, car wasn’t available, please try another. Very surprising from Lexus dealership (long history of Lexuses in our texts/calls/emails, drove 250 miles, car wasn’t available, please try another. Very surprising from Lexus dealership (long history of Lexuses in our family). Unusually rude customer service, Henrietta, manager. Looking at more reviews, I see my experience is common, unfortunately. After they responded, I sent Arlington Lexus my contact info. They never replied to me. Clearly, a problem here. More