
Lexus of Arlington
Arlington Heights, IL
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3,622 Reviews of Lexus of Arlington
Friendly and helpful staff. Explained work to be completed and communicated thoroughly. Very professional and pleasant experience completed and communicated thoroughly. Very professional and pleasant experience More
I showed up just to get a wheel lock key to get a tire fixed. Lori got me hooked up with the key but then said why don’t we just look at the tire while I was there. A short time later she came to me sayin fixed. Lori got me hooked up with the key but then said why don’t we just look at the tire while I was there. A short time later she came to me saying the tire couldn’t be repaired and they were replacing it for free. Totally unexpected but very much appreciated. More
Jose was the rep. That took care of my vehicle. Was very pleasant to deal with giving me all the information I needed. He gave me all the estimated times that I requested. Very pleased with the service. Th pleasant to deal with giving me all the information I needed. He gave me all the estimated times that I requested. Very pleased with the service. Thanks again. 😊 More
I purchased my car there so I choose to have my service here as well. I love the staff in the service department. They are very cordial and quick to get me in and out with my car. I feel they don’t try to here as well. I love the staff in the service department. They are very cordial and quick to get me in and out with my car. I feel they don’t try to gouge me with any unnecessary work and I feel very comfortable bringing my car here for service. More
Today's service was top-notch. For the first time in a very long time, my car was completed with no issues and clean as a whistle. Everyone was very professional and accommodating and the communication w very long time, my car was completed with no issues and clean as a whistle. Everyone was very professional and accommodating and the communication was perfect. I would like to give a quick shout-out to Jose in the service department. he was accommodating, flexible, professional, and very knowledgeable. I would return to service my car there just because of him. Thanks Jose! More
Service excellence I always expect, able to take me on short notice , same day turn around, no issues with loaners. Porters need to pay attention to detail when washing cars. Hand dry the vehicle after it short notice , same day turn around, no issues with loaners. Porters need to pay attention to detail when washing cars. Hand dry the vehicle after it’s washed , check windows for streaks or water marks More