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Lexus of Arlington

Arlington Heights, IL

4.7
3,622 Reviews

1510 W Dundee Rd

Arlington Heights, IL

60004

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3,622 Reviews of Lexus of Arlington

December 01, 2021

Friendly and helpful staff. Explained work to be completed and communicated thoroughly. Very professional and pleasant experience More

by tleoni
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi, Lori Devega, Edwin Thalhammer
Dec 01, 2021 -

Lexus of Arlington responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

December 01, 2021

I showed up just to get a wheel lock key to get a tire fixed. Lori got me hooked up with the key but then said why don’t we just look at the tire while I was there. A short time later she came to me sayin More

by Jim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure if it was Sarah or Beverly from parts who came out immediately to get me the correct wheel lock key I needed. , Lori Devega
Dec 01, 2021 -

Lexus of Arlington responded

Jim, thank you so much for your kind words, and for taking the time to leave us this wonderful feedback. We're glad to hear that Lori and the team were so helpful to you!

November 30, 2021

Jose was the rep. That took care of my vehicle. Was very pleasant to deal with giving me all the information I needed. He gave me all the estimated times that I requested. Very pleased with the service. Th More

by jfrench1115
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Coyoc, Josie Garcia
Nov 30, 2021 -

Lexus of Arlington responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

November 30, 2021

Jose has always taken very good care of both of our cars. We trust him entirely. More

by Happy Lexus owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josie Garcia
Nov 30, 2021 -

Lexus of Arlington responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again!

November 29, 2021

I purchased my car there so I choose to have my service here as well. I love the staff in the service department. They are very cordial and quick to get me in and out with my car. I feel they don’t try to More

by Jsullivan10947@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Prondzinski
Nov 29, 2021 -

Lexus of Arlington responded

Thank you, Judy, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lexus of Arlington.

November 29, 2021

Today's service was top-notch. For the first time in a very long time, my car was completed with no issues and clean as a whistle. Everyone was very professional and accommodating and the communication w More

by REGEWORDEENA
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Thomas Prondzinski, Haresh Trivedi, Josie Garcia
Nov 29, 2021 -

Lexus of Arlington responded

Thank you for choosing Lexus of Arlington, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

November 28, 2021

Fantastic store with a very polite staff. I enjoyed buying my car from them. I would recommend this store. More

by JOSE61
Recommend Dealer
Yes
Employees Worked With
Adriana Cerlat, Igor Zigic, Yegor Azarov, Tony Coyoc
Nov 29, 2021 -

Lexus of Arlington responded

Jose, Thank you for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback!

November 27, 2021

Perfect bought five cars from this dealership. Always helpful, work is perfect, love Harish, loaner car🙏 More

by REMAXCSZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi
Nov 28, 2021 -

Lexus of Arlington responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Haresh to be a positive one at Lexus of Arlington. Please don't hesitate to reach out if you need anything else.

November 27, 2021

Service excellence I always expect, able to take me on short notice , same day turn around, no issues with loaners. Porters need to pay attention to detail when washing cars. Hand dry the vehicle after it More

by Mrconan6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lori Devega
Nov 28, 2021 -

Lexus of Arlington responded

Thanks for sharing your thoughts about your experience with our dealership. We regret we missed the mark on the detailing. We appreciate your business and hope to see you again soon!

November 27, 2021

We had to have a major repair on our car. It was completed in a timely manner and we were very satisfied! More

by Dmaffie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josie Garcia
Nov 28, 2021 -

Lexus of Arlington responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

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