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Lexus of Arlington

Arlington Heights, IL

4.7
3,622 Reviews
Call Dealership (847) 794-4821
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1510 W Dundee Rd

Arlington Heights, IL

60004

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3,622 Reviews of Lexus of Arlington

December 09, 2021

Great customer service. Tom and his technician did an honest thorough inspection and assessment of the suv. Very competent and reliable. More

by ricvictrix
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Prondzinski
Report | Print
Dec 10, 2021 -

Lexus of Arlington responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lexus of Arlington.

December 08, 2021

Pleasant Enviroment, very courteous employees.Work was Pleasant Enviroment, very courteous employees. Work was completed on the time quoted and washed my car! More

by Gschmit2020
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tony Coyoc
Report | Print
Dec 08, 2021 -

Lexus of Arlington responded

We appreciate your business and our team looks forward to serving you again soon!

December 08, 2021

I have owned a Lexus for as long as the brand has been out. A well run company More

by MDEPAUL
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Prondzinski, Josie Garcia, Julianna Uriostequi, Sarah Lavigna
Report | Print
Dec 09, 2021 -

Lexus of Arlington responded

Thank you so much for choosing Lexus of Arlington! Congrats on your new purchase, and let us know if we can be of any more assistance!

December 08, 2021

I took my car for service, I was told it would take a little over an hour. The service was fast even with a car wash. More

by LES52
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Castro, Edwin Thalhammer
Report | Print
Dec 09, 2021 -

Lexus of Arlington responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

December 08, 2021

Anthony L. Is a top notch service manager & his team are also top notch..Thanks to all who took great care of our 2 cars..Marshall& Blanca Packowitz More

by BLANCA1364
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony L.,Service Mgr., Marcin Ajdukiewicz, Igor Zigic, Tony Coyoc, Josie Garcia
Report | Print
Dec 09, 2021 -

Lexus of Arlington responded

Thank you, Blanca and Marshall, it's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Lexus of Arlington!

December 08, 2021

Haresh always takes excellent care of me. He is without a doubt the hardest working person at Lexus and both my husband and I ask for him by name. More

by Linjo112
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi
Report | Print
Dec 09, 2021 -

Lexus of Arlington responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Haresh delivered such a great experience!

December 08, 2021

In and out with work completed in a timely manner. Tom P. Did a fantastic job More

by CANTU_MARK
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Thomas Prondzinski
Report | Print
Dec 09, 2021 -

Lexus of Arlington responded

Thank you so much for your kind words, Mark, and for taking the time to leave us this wonderful feedback!

December 07, 2021

Came in with 2 issues to resolve; i was up-sold on non essential fix, and at the end if left with the check system light still on the dashboard. More

by christiantemmo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Haresh Trivedi
Report | Print
Dec 24, 2021 -

Lexus of Arlington responded

Christian, Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

December 07, 2021

Jose, Was a big help and took the time to find the Jose, Was a big help and took the time to find the problem. He discussed the problem with me and then my husband. We really appreciate the time he g More

by Lynda@gaspar
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Josie Garcia
Report | Print
Dec 08, 2021 -

Lexus of Arlington responded

Lynda, Thank you for choosing Lexus of Arlington, your feedback and rating mean a lot to us. We're glad Jose was able to help, and we hope to see you again!

December 06, 2021

Thanks to Arlington Lexus in Palatine and especially Haresh Trivedi, my Service consultant for another wonderful and thorough service maintenance visit. I've told management when I got my recent RX that More

by Peregrine89
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi
Report | Print
Dec 06, 2021 -

Lexus of Arlington responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Haresh here at Lexus of Arlington.

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