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Lexus of Arlington

Arlington Heights, IL

4.7
3,622 Reviews

1510 W Dundee Rd

Arlington Heights, IL

60004

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3,622 Reviews of Lexus of Arlington

December 14, 2021

Every time I have brought my car in for service I have received VIP care and consideration. The dealership is the state of the art facility with comfortable waiting areas and an abundance of refreshments. More

by WORK1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Coyoc
Dec 14, 2021 -

Lexus of Arlington responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

December 14, 2021

I needed immediate service and received it. Anthony the service manager and Tony my service rep were both extremely responsive and professional. Also thanks to the mechanic . The team got me safely back More

by Barsanti
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony, service manager, Igor Zigic, Tony Coyoc
Dec 14, 2021 -

Lexus of Arlington responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Lexus of Arlington, we look forward to having you as one of our valued customers for many more years to come!

December 13, 2021

Always get courteous assistance! Happy to own a Lexus and use the dealer service center More

by rhonda13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josie Garcia
Dec 13, 2021 -

Lexus of Arlington responded

We appreciate your business and our team looks forward to serving you again soon!

December 13, 2021

Clean environment. They offer refreshments for the customers and employees hospitality and they make you feel comfortable while waiting More

by Lynda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edwin Thalhammer
Dec 13, 2021 -

Lexus of Arlington responded

Thank you for taking the time to share your feedback with us, Lynda. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

December 13, 2021

I came in for an oil change and was told my radiator needed to be replaced but not to do it until 30 days have passed since I purchased the car, which was very bad and unethical advice from Lori More

by Jongordon9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tony Coyoc, Lori Devega
Dec 30, 2021 -

Lexus of Arlington responded

Jon, we are sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

December 13, 2021

Very pleased with the service I received at Lexus of Arlington. The service advisor (Tom) was very nice and professional. I’m a happy customer 😊 More

by JEFF.G
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Prondzinski
Dec 13, 2021 -

Lexus of Arlington responded

Jeff, It's great to hear that Thomas was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Lexus of Arlington!

December 10, 2021

I receive excellent service from Haresh Trivedi. He always takes time answer my questions and makes sure I understand the work done on my car. I make sure to ask for him when I schedule an appointment More

by Lexusfan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi
Dec 11, 2021 -

Lexus of Arlington responded

Thank you for sharing your thoughts about your experience with Haresh and our team here at Lexus of Arlington. We appreciate your business and hope to see you again soon!

December 10, 2021

Excellent service and excellent customer service. I will keep on coming back to this dealership More

by RELATIVJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josie Garcia
Dec 11, 2021 -

Lexus of Arlington responded

Thank you for choosing Lexus of Arlington, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

December 09, 2021

Great service! Tony did great job of following up with status and timely communication. Very satisfied with service. More

by Seema
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Coyoc
Dec 10, 2021 -

Lexus of Arlington responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

December 09, 2021

Your service manager Tom went above and beyond to help Your service manager Tom went above and beyond to help me with my complex problem with my very old Lexus. I want to express how much I appreciate his More

by GB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Prondzinski
Dec 10, 2021 -

Lexus of Arlington responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

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