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Lexus of Arlington

Arlington Heights, IL

4.7
3,622 Reviews
Call Dealership (847) 794-4821
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1510 W Dundee Rd

Arlington Heights, IL

60004

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3,622 Reviews of Lexus of Arlington

March 04, 2022

Disappointed waited almost 2 hrs for an oil change with an appointment dem like the service waited so long to write up paper work More

by LOY.MAGSINO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Edwin Thalhammer
Report | Print
Mar 22, 2022 -

Lexus of Arlington responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

March 04, 2022

Always have good service here. Go out of their way to explain what is needed More

by SKEricksen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Coyoc
Report | Print
Mar 07, 2022 -

Lexus of Arlington responded

We appreciate your business and our team looks forward to serving you again soon!

March 04, 2022

Amazing customer service by Lori. I cannot be more grateful for her hard work. It couldn’t have been easier. I also had a great conversation with the service manager Anthony. More

by Ted
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lori Devega
Report | Print
Mar 07, 2022 -

Lexus of Arlington responded

Thank you, Ted, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Lori and our team, and we look forward to working with you again.

March 04, 2022

service fast, professional, exelent. Dealership pleasant, people friendly. I hade not the first time very pleasant experience. More

by DAVID_SVERDLIK
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lori Devega
Report | Print
Mar 04, 2022 -

Lexus of Arlington responded

David, thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

March 04, 2022

Clean, friendly,reliable and fast going there for 15 years and have no problrms ever. More

by mundala
Recommend Dealer
Yes
Employees Worked With
Car wash crew
Report | Print
Mar 04, 2022 -

Lexus of Arlington responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lexus of Arlington.

March 03, 2022

Over the TOP! They always give my car back better than what i gave it to them! More

by Rick T
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Castro, Jamie Brown
Report | Print
Mar 04, 2022 -

Lexus of Arlington responded

It's fantastic to hear that we provided you a great experience while assisting you with your service! We truly appreciate the opportunity to do business with you. Thanks for choosing Lexus of Arlington!

March 03, 2022

Extremely clean They were waiting for me as I arrived Waiting area was a 10 Immaculate with refreshments n many very large screen tvs Car was cleaned when completed Service writer was very More

by Jozzee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Coyoc
Report | Print
Mar 04, 2022 -

Lexus of Arlington responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lexus of Arlington.

March 03, 2022

Great service. Lori is an amazing, personable, professional person. It is nice to know that there is great follow up after you purchase a vehicle. Lori has always b More

by Maurer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lori Devega
Report | Print
Mar 04, 2022 -

Lexus of Arlington responded

Thank you so much for your excellent review! We are so glad that Lori had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Lexus of Arlington. Please don't hesitate to reach out if you need anything else.

March 03, 2022

Good Service Service desk people very helpful professional friendly Work done with out appointments good job More

by BOMI0818
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edwin Thalhammer
Report | Print
Mar 04, 2022 -

Lexus of Arlington responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

March 03, 2022

I had really good experience with this dealership. They are not too pushy about selling their product. More

by perveen_1976
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Castro, Haresh Trivedi
Report | Print
Mar 04, 2022 -

Lexus of Arlington responded

Thank you so much for choosing Lexus of Arlington! Please let us know if we can be of any more assistance!

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