Lexus of Arlington

Had a Lexus battery w/a 5yr warranty die after just 3yrs. Had battery tested which came back “poor”. Called to make appt. was told by Service no appt. was needed, and there would be no charge for labor/parts Had battery tested which came back “poor”. Called to make appt. was told by Service no appt. was needed, and there would be no charge for labor/parts. Arrived on Monday morning, explained the battery tested poor and was there for replacement. Was told the battery is only covered for 2yrs and the other 3yrs are prorated. Additionally would need to pay approx. $170.00 for the car to be tested “incase” we were wrong and it isn’t the battery. Unfortunately agreed to this mistake and sat for approx. 2hrs waiting. Came back to say the battery just needed to be recharged and I need to drive it more often. Next day go to drive the car and once again it’s dead. Purchased a new battery on our own and the car is performing as expected. Terrible experience, never again! More

managers friendly and knowledgeable. Great explanation concerning what needed to be done. I'm very satisfied. Great explanation concerning what needed to be done. I'm very satisfied. More

Above and beyond helped with my Lexus as I was in AZ and the car was in Illinois. Took care of the prloblem the car was in Illinois. Took care of the prloblem More

The tech leader was knowledgeable, very courteous and efficient.. He gave me a sense of confidence in my decisions. efficient.. He gave me a sense of confidence in my decisions. More

Friendly and professional staff. Very clean facility. I highly recommend Lexus of Arlington Service Department Very clean facility. I highly recommend Lexus of Arlington Service Department More

Service is quick and efficient. Service representative are friendly, polite and knowledgeable. Waiting area is spacious with many different seating areas. Service representative are friendly, polite and knowledgeable. Waiting area is spacious with many different seating areas. More

Terrible service in sales and service. Staff seem to be very confused and create miscommunication within them self Staff seem to be very confused and create miscommunication within them self More

Very please with my first time service with this dealership. They provided discounts without me asking, saving me several hundreds. dealership. They provided discounts without me asking, saving me several hundreds. More

Ed was great with explanation of charges and service recommendations. I would like to see more valuable coupons in the future. recommendations. I would like to see more valuable coupons in the future. More

The staff is very friendly. The service place is very large, and the waiting room is comfortable and spacious, so I felt comfortable while waiting The service place is very large, and the waiting room is comfortable and spacious, so I felt comfortable while waiting More