Leith Toyota

Awesome experience I had the best experience at Leith! Fionn was super helpful and very patient. He showed me every single 4Runner that fit my needs and explained all th I had the best experience at Leith! Fionn was super helpful and very patient. He showed me every single 4Runner that fit my needs and explained all the features. He helped me get my dream car! I’ll definitely be back to Leith when it’s time to shop again. More

Leith Toyote Service Greatness I needed routine service on my 4 Runner and brought it to Leith Toyota. Rebecca Carl was my service advisor and she made the process very easy. Thank I needed routine service on my 4 Runner and brought it to Leith Toyota. Rebecca Carl was my service advisor and she made the process very easy. Thank you Rebecca for keeping me in the loop about the progress, and for making the whole experience seamless and professional. More

Loving my new car Mark and Joe were both awesome and very helpful! I told them exactly what I wanted and they delivered and gave me a great deal! Mark and Joe were both awesome and very helpful! I told them exactly what I wanted and they delivered and gave me a great deal! More

Great. Work performed within expectations. Leith Toyota is great about keeping waiting customers informed of: 1) issues found during service and 2) the progress of the work being performed. Wh Leith Toyota is great about keeping waiting customers informed of: 1) issues found during service and 2) the progress of the work being performed. While I gave a great 4 star rating, there is always room for improvement. While it is very difficult to provide an actual length of time for a particular service, it would be very helpful if Leith can pin down estimates of work a little closer. It would be a great addition to Leith Toyota if they would invest in a large screen monitor, similar to what the airlines use to track flights, where customers can track, by their unique work order number. the progress of their time at the service center. It could show time vehicle is logged in, the time entered service bay with projected time vehicle will be out of service bay. If additional work was found to be required, an updated completion time can be shown. This could free up service advisors so they can spend more quality time with customers. More

Excellence, as expected I take both of our cars into Leith Toyota for routine maintenance, and have done for years. The staff is always friendly and helpful, from the time I I take both of our cars into Leith Toyota for routine maintenance, and have done for years. The staff is always friendly and helpful, from the time I drive in until I drive off. The waiting area is comfortable, it's not too loud, and the coffee is excellent. Sheila does an excellent job of keeping me updated about my repair or service, including both price and wait times. I will to both service and buy my vehicles at Leith Toyota for the foreseeable future. More

Good Experience Needed to have the glass in a side mirror replaced - it had turned dark. Jonathan Lloyd made the whole process smooth. He guided me thru ordering t Needed to have the glass in a side mirror replaced - it had turned dark. Jonathan Lloyd made the whole process smooth. He guided me thru ordering the replacement glass and scheduled the work when the parts were received. More

My service advisor was awesome! Toyota Care was included with the purchase of my new car. Bringing it to the dealership for no-cost maintenance was so easy. I love being able to make Toyota Care was included with the purchase of my new car. Bringing it to the dealership for no-cost maintenance was so easy. I love being able to make an appointment online, and my service advisor was awesome. Desiree went over the basics concisely, easily answered questions I had, and just exuded a positive attitude. She didn't try to impress me or feel like she had to prove herself - everything was straightforward and streamlined. More

Great Customer service The Customer service was great, I had my battery replaced and my car was ready in about 35mins. I think I like the provision of a standby battery char The Customer service was great, I had my battery replaced and my car was ready in about 35mins. I think I like the provision of a standby battery charger for customers because it really helped me to recharge my phone while I use the internet and wait for my car to be ready. Good Job! More

A 15 passenger Van, that turned out to be a 12 passenger. The issue was : that we drove from Concord NC, (with traffic, it was about a 3.5hr drive) with the idea that we were buying a 15 passenger Van. Keep i The issue was : that we drove from Concord NC, (with traffic, it was about a 3.5hr drive) with the idea that we were buying a 15 passenger Van. Keep in mind, this was after we had checked online and spoke with a representative there that had checked the Van and confirmed it was a 15 passenger van. So we had a $20,000 certified check already made out and cut from the bank. So after arriving and finding out that the "15 passenger Van" was actually a 12 passenger van, we were very frustrated. Now for the next hour and a half I spent on the phone, because I had to confirm with all 7 members of the leadership board that the church could purchase a 12 passenger, even though the official vote in the business meeting was for a 15 passenger. Because I was distracted and had to make so many phone calls, I didn't get to do a full inspection of the vehicle and missed several little things: the passenger door is missing a handle, the air vents will not stay open, there is a crack on the windshield because the sun was going down by the time I got the phone calls from all the board members to confirm. One of the magnet door holders is missing the housing cover. This experience reflects poorly on your staff that confirmed to us on the phone that it was a 15 passenger, and a lack of communication within the company. The person who gets a 5-star is Victor. Because our salesperson Victor tried to make up for the deficiencies we experienced from the beginning of our communication. Victor helped us through the rest of the process knowing that he had a mission team that needed a van leaving in two days. Victor Taylor was amazing. More

Thanks again Charles A man who knows how to get something right the first time, pleasure to work with. They want me to use more words to finish survey so what can I say ot A man who knows how to get something right the first time, pleasure to work with. They want me to use more words to finish survey so what can I say other than you made it even easier with getting us a loner car. More