Leith Toyota

A 15 passenger Van, that turned out to be a 12 passenger. The issue was : that we drove from Concord NC, (with traffic, it was about a 3.5hr drive) with the idea that we were buying a 15 passenger Van. Keep i The issue was : that we drove from Concord NC, (with traffic, it was about a 3.5hr drive) with the idea that we were buying a 15 passenger Van. Keep in mind, this was after we had checked online and spoke with a representative there that had checked the Van and confirmed it was a 15 passenger van. So we had a $20,000 certified check already made out and cut from the bank. So after arriving and finding out that the "15 passenger Van" was actually a 12 passenger van, we were very frustrated. Now for the next hour and a half I spent on the phone, because I had to confirm with all 7 members of the leadership board that the church could purchase a 12 passenger, even though the official vote in the business meeting was for a 15 passenger. Because I was distracted and had to make so many phone calls, I didn't get to do a full inspection of the vehicle and missed several little things: the passenger door is missing a handle, the air vents will not stay open, there is a crack on the windshield because the sun was going down by the time I got the phone calls from all the board members to confirm. One of the magnet door holders is missing the housing cover. This experience reflects poorly on your staff that confirmed to us on the phone that it was a 15 passenger, and a lack of communication within the company. The person who gets a 5-star is Victor. Because our salesperson Victor tried to make up for the deficiencies we experienced from the beginning of our communication. Victor helped us through the rest of the process knowing that he had a mission team that needed a van leaving in two days. Victor Taylor was amazing. More

Thanks again Charles A man who knows how to get something right the first time, pleasure to work with. They want me to use more words to finish survey so what can I say ot A man who knows how to get something right the first time, pleasure to work with. They want me to use more words to finish survey so what can I say other than you made it even easier with getting us a loner car. More

Recall work I had a pleasent experience. Desiree was very helpful and communicative. The drop off process was easy and my car with ready in a short amount of time I had a pleasent experience. Desiree was very helpful and communicative. The drop off process was easy and my car with ready in a short amount of time. More

Out of town owner was well satisfied! Borrowing a family member’s vehicle which was very recently serviced at another dealership some 450 miles away. Service was good save one small, but i Borrowing a family member’s vehicle which was very recently serviced at another dealership some 450 miles away. Service was good save one small, but important, issue. Came in without an appointment and was allowed to tell the story. Jonathan took care of not only the vehicle, but also worked with the previous service department to make things right for me. Highly professional, very personable, and that left me feeling very comfortable. I will not only use Leith and Jonathan for any further service on existing Toyota vehicles, I will also consider Leith when it comes time for any future purchases. More

Leith Toyota is I have been a customer with Leith Toyota since 2011. Each time I need service, I go to Leith. The most important reason is because of my service adv I have been a customer with Leith Toyota since 2011. Each time I need service, I go to Leith. The most important reason is because of my service advisor, Richard Kuhn. Richard make sure everything is done correct and proper the first time. He does not treat me like a customer, he is very personable. If I call or email him with a question, he always reply in a timely manner. As long as people like Richard are around, Leith will be the only place I get my car service. I have sent several people to Leith Toyota and they feel the same way!! Thank you Richard for everything you do!!! More

Great car care Go to Toyota as we bought all our cars there and are used to excellent service. Ana Santos exemplifies Toyota service. She is well informed, professio Go to Toyota as we bought all our cars there and are used to excellent service. Ana Santos exemplifies Toyota service. She is well informed, professional and very customer oriented. She explained any problems in a non conscending way which is important as my wife who is not usually involved with cars could easily bring auto in for service and be well served. This is important factor as I would not get such at another service facility. Ana Santos is an asset to Toyota and her customers appreciate her More

Richard Kuhn service rep. Richard has been handling our vehicles(3) for 7 years, I won’ go to anyone else. He’s honest, sincere, forthright, and looks out for your interests. G Richard has been handling our vehicles(3) for 7 years, I won’ go to anyone else. He’s honest, sincere, forthright, and looks out for your interests. Got me a good deal recently on tires. The same ones he uses on his car. When I checked around, it truly was a great deal. I highly recommend Richard Kuhn for your Toyota service needs at Leith Toyota of Raleigh, NC. More

Excellent and Timely Rickie Pate is the man! He took care of my Prius service in a professional manner and made sure the work was completed in a timely manner. Highly reco Rickie Pate is the man! He took care of my Prius service in a professional manner and made sure the work was completed in a timely manner. Highly recommend Leith Service. We have three Toyotas of varying ages, they all go to Leith for service! More

Sheila Knows Her Vehicles Had some issues with my gas tank, Toyota Corolla, which ultimately caused by me over-filling the gas tank. Sheila was the best at leaving no stone un Had some issues with my gas tank, Toyota Corolla, which ultimately caused by me over-filling the gas tank. Sheila was the best at leaving no stone unturned, in consultation with the very capable/knowledgeable service professionals. I personally believe Sheila’s own professionalism and skill is a great asset to Leith Toyota!!! More

Unscheduled appointment! I purchased my Corolla new from Leith Toyota of Raleigh and used Leith for ALL of my car's service needs. This includes all oil changes, batteries, t I purchased my Corolla new from Leith Toyota of Raleigh and used Leith for ALL of my car's service needs. This includes all oil changes, batteries, tires, filters, inspections, even wiper blades. My car has literally not been serviced by anyone other than Leith, ever. So naturally, when I had a tire blowout recently, I went straight to Leith. Even though I had no appointment, my service adviser, Mark DiLorenzo, saw to it that my tire was replaced immediately with a new tire. Mark also took care of all the tire warrantee paperwork. My unscheduled service visit was reasonably quick and easy and I left feeling secure that everything was done right. I felt safe in my car again! More