Lee Hyundai, Inc.

My fiance and I visited this dealership in hopes of getting a Hyundai as either one of us were to familiar with the name. We heard great things about the new sonatas so we gave it a shot. We had a truc getting a Hyundai as either one of us were to familiar with the name. We heard great things about the new sonatas so we gave it a shot. We had a truck for trade which we knew had some negative equity but we figured they would help us out and make us happy new Hyundai owners. We test drove the car and really enjoyed it. We sat down with our very blan and unfriendly sales associate and started working on a deal. It was later in the evening so they asked us to come back the next morning. We were very excited all in all. When we returned they informed us of our down payment and our trade in value. Our trade was completely low balled and our down payment seemed to be outrageous. Even with the money they wanted down it seemed the amount we were financing seemed too high. We took the car for the weekend hoping it would make our decision but once Monday rolled around and after speaking with the "business manager "several times we decided to return the car because they couldn't seem to come up with a logical explanation as to why we needed such a high down payment. After about a month we heard several commercials about southern states Hyundai in Raleigh so we decided to try our luck. Our salesman Seth was 100% perfect from the get go and I was already pleased from our experience with him thus far. After explaining to him the situation he assured us he'd take care of us and he certainly did. After running all the numbers he found that Lee Hyundai had submitted the deal with us only putting $2000 down to the bank. Originally they had told us we needed $5000. Come to find out not only had they low balled us on our trade they also LIED to us about what our down payment would be so in the end they would pocket over $2000. I was shocked. Seth over at southern states in Raleigh not only got us a great deal on our new car but gave us a more then reasonable offer on our trade and was able to make it so our down payment was affordable and comfortable. I wouldn't waste your time at Lee Hyundai. Go to southern states in Raleigh. My fiance wasn't just treated like a soldier he was treated like a person and they took amazing care of us. If you buy a car at Lee Hyundai do your research... your more then likely getting screwed. More

Took new 2011 sonata in making strange noise under hood and tire bumping since I bought it!Drove 2 miles and said there was no problem! Took car back when noise was so loud they could hear it! Kept car 2 d and tire bumping since I bought it!Drove 2 miles and said there was no problem! Took car back when noise was so loud they could hear it! Kept car 2 days never called and when I did they said they had called me. Bull!!! The part was ordered, but as for 4 months its not here I call and they keep forgetting to order it. Thanks Anthomy! More

This is hands down the WORST dealership I have ever done business with. I've had nothing but problems with them since I purchased my "new" car. I brought my car, a 2010 Genesis Coupe, elsewhere to get it ap business with. I've had nothing but problems with them since I purchased my "new" car. I brought my car, a 2010 Genesis Coupe, elsewhere to get it appraised for a trade in and found out that the entire car (minus the doors) had been repainted. The salesman (Coty Walters) never notified me of this. When I went back to Lee, the sales manager (Frankie Wheeler) basically said "oh well" and that there was "nothing that they could do for me." When I told him I was looking to refinance my car he told me that they could lower my interest rate by 3% for 60mos and that I would have to sell them my car, then they would sell it back to me at a $1000 mark up. After I told him that I had already talked to another bank and they said that they could cut my interest rate in half on a 48mos. refinance, he came back and said that they could beat that rate by half a percent but would still do the $1000 mark up. When I asked him why he couldn't do that in the first place he gave me a line of BS, in which he basically admitted that they were just trying to make as much money off of me as possible. I eventually refinanced my original car and purchased another Hyundai elsewhere. I love both of my Hyundais, especially my Genesis Coupe. My parents and sisters also love their Hyundais/Kias (same manufacturer). I would non hesitate to buy another Hyundai, but I would NEVER go back to Lee Hyundai. No one in my family will either. More

I am 52 years old and have purchased many vehicles in my lifetime. I was impressed with the Hyundai reputation and liked the look of the Santa Fe. I live close to the dealership, so I went in to make my sel lifetime. I was impressed with the Hyundai reputation and liked the look of the Santa Fe. I live close to the dealership, so I went in to make my selection. I test drove 3 vehicles - 2 Santa Fe models and a Tuscon. I did not want to test drive the Tuscon, but did so after being pressured by the sales person. I had done some research prior to the visit and knew I was eligible for a rebate. I also knew the prices for similar vehicles from other Hyundai dealers. This dealership would NOT make a deal I felt was fair. They offered me 26% less than the rough trade in value of my vehicle, even though it was in very good shape. ($9,650 from them...the Hyundai dealer I eventually bought from offered $13,987) When I asked about the rebate, they insisted I was not eligible for it. I finally left in frustration! I want to another Hyundai dealer (a 2 hour drive) where I purchased the Santa Fe I wanted, got a fair value for my trade, a fair deal on the vehicle I wanted, and the rebate. I am VERY happy with Hyundai and have no regrets about my purchase. However I am very glad I did not purchase from Lee Hyundai. More

Matt Harmmer, our salesman, was super and he worked with us to ensure we selected the best vehicle for our needs. He let us drive different models of the Santa Fe and showed us the different options with no us to ensure we selected the best vehicle for our needs. He let us drive different models of the Santa Fe and showed us the different options with no pressure to buy. Matt was very informative and interested in our well being. The finance person were very friendly and easy to talk to. I would definitly recommend Lee Hyundai and Matt Harmmer to my friends and co-workers that are interested in buying a new or used vehicle. More

Our overall experience was excellent. Salesman Matt was knowledgeable, personable and very helpful. I was given a fair price for my trade right away and avoided the romance and gamesmanship that I've expe knowledgeable, personable and very helpful. I was given a fair price for my trade right away and avoided the romance and gamesmanship that I've experienced upon purchasing cars at other dealerships. The Dealership was also very clean and consumer friendly. P.S. Please correct my name as you have my first and middle name correct but it appears that you are using my middle name as my last name. My full name is Robert Wayne Lowman. More

I have used this dealership many times for most of the work done on my vehicle, but this last time it was very painful dealing with trying to get a new handle for my car. I had to be the one back and fort work done on my vehicle, but this last time it was very painful dealing with trying to get a new handle for my car. I had to be the one back and forth between two separate departments, service and parts, because parts was the department that painted the handle, but I had to schedule work through service. Sounds easy until you show up with your car on a scheduled day to find out the service department did not know for sure the handle was not painted because, after three years of using this service department, they lost my VIN and parts could not paint it with out it. Overall, it took a month to get a new door handle for my car, and after spending close to $200 for the part and installation (a new part understnable) I ended up paying an additional $80 for painting it, which I was not quoted before. It seems rediculous to spend almost $200 for a part, not including labor of installation that is so small, and obviously fragil. I must say, the quality of work makes me think twice before taking it somewhere else. But with that fiasco, I will most likely get body work done somewhere else. More

Everyone was very helpful in getting me the best deal for what I was looking for. I have never had such a pleasant experience buying a car. And the process was faster than I had expected. I would recommend a what I was looking for. I have never had such a pleasant experience buying a car. And the process was faster than I had expected. I would recommend anyone looking for a new or used car to check them out and most definitely talk to Bryce - he was not only helpful, but also very personable, understanding to my situation, and friendly. More

The staff at Lee Hyundai made this experience outstanding. I had not purchased a car from a dealership in almost twenty years and this was by far the most positive experience that I have had. T outstanding. I had not purchased a car from a dealership in almost twenty years and this was by far the most positive experience that I have had. The sales staff was amazing and I left feeling that I received an amazing deal on an exceptional car. Although the car I purchase was two years old, the condition was impeccable and mechanically performed as if new. I would highly recommend Lee Hyundai to all of my friends. More

I was very sastisfied with my experiance at this dealership because it was my first time buying a new car Matt was very helpful he answered all my questions professionally everyone at the dealership dealership because it was my first time buying a new car Matt was very helpful he answered all my questions professionally everyone at the dealership was very knowledgable had one small question for service dept.about a smell under hood service tech.checked it and said it was normal because manufacture usad something for protection in transit More