Lee Hyundai, Inc.

As stated from another post, the sales tactics are shady. The constant "let me talk to the manager" or "I JUST got off the phone and you wont believe my new offer" crud. Traded a Pontiac G8 GT for new Veracr The constant "let me talk to the manager" or "I JUST got off the phone and you wont believe my new offer" crud. Traded a Pontiac G8 GT for new Veracruz that had to be delivered. So they drove it from Henderson NC and it had 1038 miles on it and the interior was somewhat dirty. Not the kind of dirty like there was sand on the floor but the kind of dirty that looked as if somebody had dirty hands and was opening and closing things inside the vehicle. I am over the 1038 miles thing but my pontiac had 11,000 miles upon trade in and was still cleaner then my Veracruz. Luckily, unlike their detailing department, I have auto cleaning skills and she looks brand new. All the dealership had to do to avoid my current opinion was tell me this in advance and I would have said "Ok, thanks for letting me know, we can handle it when the vehicle arrives." I think they have there assumptions mixed up. For instance, they came across as people who thought I knew nothing about sales tactics and everything about cars. In fact, it is the other way around. Most people know sales tactics and dont know anything about cars. They need to inform their customers about what they are getting. People assume the word "new" means "new". I KNEW the vehicle would have miles on it but I also know that Henderson is not 1038 miles from Fayetteville and that "new" cars do not come with fresh hand prints. I am pretty sure the hand prints were not a factory installed option. I guess I can't complain because I know better than to buy cars in Fayetteville but to be honest I just wanted to be done with things and get the SUV I needed for my wife. I will end with this: My sales rep was Juan Garcia and he was wonderful. He knows about vehicles and doesnt try to waste your time. Anything that happened was beyond his control. I felt that he did his best to take care of me and get me what I needed. With that being said, it obviously was not him that I talked to the most. More

Drove in on Saturday with my Honda. Drove out same day with my wife's new Sonata. Hassle free, Dexter Dove is a very low key salesperson. He is straightforward and tells it like it is. I appreciate his ho with my wife's new Sonata. Hassle free, Dexter Dove is a very low key salesperson. He is straightforward and tells it like it is. I appreciate his honesty and truthfulness. We made a very good deal on my wife's Sonata. She thinks it is the nicest car she has owned. (And we have had Cadillacs.)As a matter of fact, we bought her Sonata Limited for close to the same price we would have paid for a new Honda Civic EX. The Sonata is so much more car. The only problem we have had is the Navigation. (18,000 miles) Jennifer, the lady in charge of service is a real professional. She ordered a new navigation and it was installed within a week or so. I am sort of a nasty old man, (78). If Lee can satisfy me, they can probably satisfy almost any customer More

Extremely high pressure sales tactics. Makes me sick just to think about having to buy a car here, but I love the Hyundai car for both value and quality. However after three purchases from this dealer, just to think about having to buy a car here, but I love the Hyundai car for both value and quality. However after three purchases from this dealer, I may seriously consider traveling out of town for my next Hyundai. After the sale, they put you on a telemarketing program to sell add-ons and other stuff, which was extremely difficult to get off of their list. Excellent service department, no hassles here whatsoever. More