Lee Hyundai, Inc.

Exceptional Service Let me preface this review by saying I strongly dislike car shopping. My husband would counter that I do love shopping, arguably too much, but car sho Let me preface this review by saying I strongly dislike car shopping. My husband would counter that I do love shopping, arguably too much, but car shopping is not my forte so to speak. The idea of spending 15K, 20K, 30K, or (gulp) more in one day makes me nauseous, especially with the added thought of, “I like the vehicle now, but will I like it a year from now?” With that said, we did our research ahead of time and had 2 contenders before we even hit the lot, one being a 2014 Hyundai Santa Fe – the vehicle we visited Lee Hyundai for – and the other being a 2011 Dodge Caliber hatchback. With a $10,000 difference between the two plus a sunroof and leather interior, you would have thought the Caliber was the obvious choice. We bought the Santa Fe without a second thought to the Caliber. We worked with an associate named Alex Temple, and I think had we worked with someone else, we may have walked off the lot that day with the intention of at least test driving the Caliber before making a decision. That was our plan, anyway. Alex had a very intuitive and easy-going demeanor that instantly allowed me to let my guard down a bit. He understood that rather than looking for bells and whistles, my husband and I were focused on something roomy and safe. Instead of attempting to sell us a car, which for us would have been quite off-putting, he seemingly allowed the car to sell itself. He described the various features in a way that was non forceful and allowed you to form your own thoughts on whether or not it was something you, yourself, wanted or even if it was something you were willing to pay a little extra for. Alex was confident – not boastful – of the quality of the product, and that resonated with us. My husband and I found everyone we encountered at Lee Hyundai to be straightforward, friendly, and quite obviously educated on his or her job. Our questions were addressed with ease, and many people were attentive to our needs. I would not hesitate to recommend Lee Hyundai to anyone interested in purchasing a new or used vehicle, and I would especially recommend Alex as a sales associate. Lee Hyundai is quite fortunate to have him as a salesperson. In the end, there is a difference between selling someone a car and selling someone the car that best fits his/her needs and desires. It is quite obvious to me that Lee Hyundai cares about their customers and not just moving stock off a lot. For that, we thank them and look forward to purchasing future vehicles from them. More

Great people and Great price! I just bought a certified used 2013 Hyundai Sonata GLS and I couldn't be happier! The salesman, Alex Temple was really great with us. He listened to I just bought a certified used 2013 Hyundai Sonata GLS and I couldn't be happier! The salesman, Alex Temple was really great with us. He listened to what our needs were and accomodated us without the pressure that you get at most dealerships. Nick Irish, the sales manager, worked with us to come to a price that we could afford and that we were happy with. He was very nice and personable and once again...no pressure! This experience at Hyundai is so different from your typical dealership run around and I would definitely recommend them to anyone considering buying a new or used car. I would also like to mention Lu cious Gardner...he answered questions for my husband while Alex was getting paperwork together. He didn't have to but he took the time out of his schedule to speak with us and I would also recommend his as a good salesman. All in all, a great experience! More

Wow - great Wow. What can I say? Very impressed. I walked in and immediately fell in love with my dream car the Sante Fe Sport. I made a deal over the pho Wow. What can I say? Very impressed. I walked in and immediately fell in love with my dream car the Sante Fe Sport. I made a deal over the phone with Alex Temple but there was a terrible mistake. I was heartbroken as I thought I could not have my dream car. Not only did they apologize but they made it more than right. I am so unbelievably pleased and feel so blessed to have worked with this dealership. A personal thank you to Don, Alex, & Jose. Customers for life! More

Had previous Hyundai purchase at this dealer's service department undergoing a major repair, out of warranty. After venting frustration, we met with various staff that listened and offered soluti service department undergoing a major repair, out of warranty. After venting frustration, we met with various staff that listened and offered solutions, not pushing. On one of their busiest days of their year, each staff in each department were extremely helpful, courteous and professional. At the center was Robert Smith, who was assigned to us from upper management. What seemed to be insurmountable, impossible obstacles, were overcome - both in the service department with the current Hyundai, and in leaving with a new Hyundai. And, transportation problems solved. More

Their service department is great. Always done right, without issues, and they take the time to get to know the owners. All services are done by them, on all three cars. It's nice to walk into a service without issues, and they take the time to get to know the owners. All services are done by them, on all three cars. It's nice to walk into a service department, and they know who you are. Not because of you going back in complaining, but because your a customer. Thumbs up to Mike who takes care of our cars, great work, and thanks for taking the time to answer all my questions when I have them. More

When we first went to lee hyundai we had been to half a dozen others, we were very discouraged. Steve zickle, now in service was our sales person. After a little negotiation nick stepped in to reassure us dozen others, we were very discouraged. Steve zickle, now in service was our sales person. After a little negotiation nick stepped in to reassure us of our purchase. We were told you come back in 6-8 months to try and get an even better interest rate. Leaving the dealership we wondered how well we could end up really. We had a number of phone calls asking if we were satisfied and if there was anything they could do. 6 months later we returned to get a newer model sonata with a much better interest rate. We knew from there on out that if we were to buy a car in fayetteville, it must come from lee. More

After purchasing our 2013 sonata, we were still stuck in a bad situation with. 2008 dodge avenger, my wife and I went into lee hyundai praying for the same results as the previous experience we had. Nonethe a bad situation with. 2008 dodge avenger, my wife and I went into lee hyundai praying for the same results as the previous experience we had. Nonetheless our experience was the same if not better, luscious and the management team all greeted us like family and we were confident that they could help us again. Bottom line is there are still good people and good service around and we know where to go to find it. We left in a brand new 2013 élan tar and we enjoy getting in both of our new vehicles each and every day. More

We had an appointment with the service team last week and we could not find our coupon book and were worried about having to pay out of pocket. My wife called and were told to come anyways and we will get ta we could not find our coupon book and were worried about having to pay out of pocket. My wife called and were told to come anyways and we will get taken care of. We arrived at the service department, they called and ordered a new book for us. The service department was prompt and cleaned our vehicle spotless. Even on a Monday everyone's attitude was very welcoming. I look forward to our next visit and have the utmost confidence in them. More

Found a used Hyundai Veracruz through Carguru.com and contacted the dealership. While on the phone we were brutally honest about our terms in reference to our trade in, the Kelly Bluebook value of it, wh contacted the dealership. While on the phone we were brutally honest about our terms in reference to our trade in, the Kelly Bluebook value of it, what we were willing to pay monthly and for how long and about our credit to get terms we felt were reasonable. We also told them what similar make/models were selling for in the tri-state area. We then stated that this would be a 3 hour round trip for us and we didn't want to waste anyone's time (especially ours) if they could not come close to what we anticipated in the deal. While they obviously couldn't commit to anything over the phone... they never the less, set up a late afternoon/early evening test drive appointment. When we arrived we were greeted by a floor manager named B. Gains who immediately handed us off to a pleasant enough sales women named Quiomara Antonio... She stated she would be handling our deal. We saw the vehicle, took it for a quick test drive, came back to the dealership and that's when things stated to fall apart. Our trade in had a blue book value of 12k... and there were comparable models to it selling at around 14 to 15k without the extras ours' had (matching camper, towing package).... The sales person came back into the cubical with a trade in value on our vehicle of $7000.... which I found INSULTING.... and tried to get us to finance a longer loan because she "couldn't come down on the $23k sales price of the Veracruz"... I told her to either start meeting us halfway, get our trade in value up to at least 10K and the Veracruz down to a fair price of around 21K.... or bring me back my truck keys. She handed us off to a sales manager who stated HE could not do anything (although he did agree to raise the trade in value to $8200... STILL an insult) and started using a bunch of excuses why he couldn't do anything else...... after wasting our time for another 1/2 hour we decided to go home. On they way home it started to sink in how they tried to take advantage of the sale with potential customers who had OBVIOUSLY been shopping around for a while and who were up on the information they needed to know. Then it stated to worry me about how this dealer would probably take advantage of the men & women of our armed services.... who in all likelihood ARE their biggest customer base..... and might not know any better. STAY AWAY FROM THIS DEALERSHIP!!! GO SOMEWHERE.... ANYWHERE ELSE WHERE THEY WILL TREAT YOU WITH RESPECT!!! As for us.... Two weeks later we bought a 2011 Veracruz with 21k miles for $21,300 ...... and they gave us 10k on the trade and agreed to our finance terms. FORT MILL HYUNDAI RULES!!!! They made it worth a road trip!! More

From start to finish, the experience was wonderful! The staff and vehicle selection was amazing. I will definitely be back when I am ready for my next vehicle purchase! staff and vehicle selection was amazing. I will definitely be back when I am ready for my next vehicle purchase! More