Lauderdale BMW of Pembroke Pines

I met Les Cutler at Lauderdale BMW of Pembroke Pines, back in 2009, when I leased a 5-series BMW for my wife. He made the experience so stress free that we actually enjoyed it. This is saying a lot, as I back in 2009, when I leased a 5-series BMW for my wife. He made the experience so stress free that we actually enjoyed it. This is saying a lot, as I hate shopping for a new car. It's fun to test drive them, but all the tedious paperwork really stinks. As my wife was ready for her second BMW, we again called upon Les to find her a BMW 328i. He didn't rest until he found us the right car and got us a great price. He sweated every detail as we relaxed. Upon signing all the paperwork, we went outside and found the car to be flawlessly perfect. Les came out with us and went over every gizmo and gadget in the car, until we were completely comfortable operating all of them. It was like dealing with an old friend who always has your back. I have dealt with many vehicle salesman over the years and truly appreciate the effort he expended, in taking care of us. He is a credit to his dealership and his profession, proving without a doubt that Les truly is more. More

I had been to another dealer in the West Palm area and was totally disappointed with the way I was treated. When I go to purchase a BMW , I expect a certain level of professonalism and knowledge. I found was totally disappointed with the way I was treated. When I go to purchase a BMW , I expect a certain level of professonalism and knowledge. I found that Les was both highly knowledgeable and exemplified the total experience in buying a BMW. I am very pleased do business with him as he totally met all my expectations and I would recommend him to others. More

This was my 4th BMW purchase and my first at this dealership and by far my best experience ever. Mr. Cutler was professional and informative and met and anticipated my every need regarding this veh dealership and by far my best experience ever. Mr. Cutler was professional and informative and met and anticipated my every need regarding this vehicle purchase. I will definitely buy my next BMW from his as well! More

This is the fhird BMW my wife and I have purchased from Les Cutler. I have referred at least 6 other people to Les who were interested in purchasing a BMW. Les is a pleasure to deal with and the most profe Les Cutler. I have referred at least 6 other people to Les who were interested in purchasing a BMW. Les is a pleasure to deal with and the most professional car salesperson I have ever dealt with. I personally have owned 7 BMW's over my lifetime and he makes the purchase experience a real joy and you have confidence in what he says and I believe he is always trying to get the best deal possible for his customers. He is always reachable and follows through with what he says and promises. The best complement I can give Les , is he a salesperson who you can trust. I welcome the opportunity to refer Les whenever I can. Joel Gazes March 4, 2014 More

This is the first time I have ever wrote a review for a Car Dealership/Sales Executive. I have been leasing BMW's for over 16 years and in all that time I have never experienced a level of service excellen Car Dealership/Sales Executive. I have been leasing BMW's for over 16 years and in all that time I have never experienced a level of service excellence that warranted taking the time to do this. Until now. Les Cutler inspired these words. Les earned my respect by making sure the "Sales Dealing" was FIRST a "human dealing." He really has the gift of communication exchange. He listens and understands who you are on a vert deep level. He is not just pretending to be interested in your concerns and preferences when it comes to making a $75- $100K investment in your new BMW. He is approachable and easy going. His knowledge and kindness are authentic and real. The truth is I felt like he really put my interests above the Dealership so he felt like a true Advocate. He made sure that the car I bought was the one that I desired and not the one that the Dealership just wanted to move off the lot. When it came time to take delivery he spent as much time as I needed to fully understand all aspects of the contract and terms. Never once did I feel rushed or pushed. We spent more time actually having a social exchange about his wife's experiences as a geriatric Aerobic instructor and his past experiences doing Stand-up Comedy at an Improv Club then we did about "lease factors" and "residual values". When I left the Dealership not only did I have a new car but I also had a new Friend. There was only one hiccup (minor) when the agreed upon mile allowance on the contract was different then what was stated earlier. Les defrayed any concerns and told me to "take a seat and relax and I will handle this for you with the Finance Director" and then a few moments later he walked over to me and simply stated; "Mitch, I have what I call my can of 'Snafu Buster' and I just gave it a spray..so you are all set, we are giving you the higher mile allowance at the same price." and it was done. Here is the bottom line, before I can trust someone I must first learn to respect them. Les gained my respect because every thing he promised was delivered and there was no deviation from what he said would take place and what actually happened during all aspects of the experience. He is the reason why I chose to drive 45 minutes to the Pembroke Pines BMW dealership rather then the Fort Lauderdale location that is only 8 minutes from my house. I guess I would follow Les to any Dealership and then simply enjoy the ride bcd home behind the wheels of my new 6 series! THANKS LES!!!!!! More

We have only good things to say about Les Cutler and Pines BMW. He came highly recommended and we were not disappointed. He made us feel that he really cared about making our experience a positive one Pines BMW. He came highly recommended and we were not disappointed. He made us feel that he really cared about making our experience a positive one and it was. He was able to answer all of our questions in an honest intelligent way - unlike the majority of people we have dealt with at other dealerships in the past. More

I was introduced to Les Cutler by a very satisfied friend who had been dealing with Les for years. After a couple of phone calls We had a price that I was very comfortable with on a BMW 535I. Havin friend who had been dealing with Les for years. After a couple of phone calls We had a price that I was very comfortable with on a BMW 535I. Having said that I was dealing with other BMW dealerships closer to my house and they seemed to give me the run around and I was very disappointed with the experience. Les made me feel warm and welcome, I will refer when given the chance, he has a customer for life. Kevin Sheward More

This is the second vehicle I have purchased from Les Cutler at Lauderdale BMW of Pemroke Pines. He is very knowlegeable and pleasant to deal with. He is quite helpful. I would recommend anyone intereste Cutler at Lauderdale BMW of Pemroke Pines. He is very knowlegeable and pleasant to deal with. He is quite helpful. I would recommend anyone interested in a BMW to contact him. Thomas B. More

Les was very friendly and patient with us. He answered every single one of our questions and we will definitely do business with him again! every single one of our questions and we will definitely do business with him again! More

All you have to do is read about Les Cutler and you know you can't go wrong! I got lucky when I went to this dealer and met Les. I live close to this dealer but never had any luck with them before. In fact, you can't go wrong! I got lucky when I went to this dealer and met Les. I live close to this dealer but never had any luck with them before. In fact, I bought my last 4 BMW's elsewhere. I was interested in a 6 series and since I am close by, I went to check out the inventory and this is when I met Les. I test drove the car and found Les to be extremely professional and very knowledgeable about the car features. However, I decided it was best to order a new 4 series convertible due to the price difference. This particular model is not yet in production and the waiting was not working for me. I wondered back to the dealership this past week just to walk around in the lot and spotted a new 640i coupe and instantly fell in love. I knew BMW had a great promotion running and the coupe was more affordable than the 6 series convertible I had previously considered. Long story short, it all worked out and the 640i coupe is now in my garage. Les was just great to work with in every way. He is very patient and obviously much in demand as his phone never stopped ringing. However, he manages to multi task and handle whatever is needed. He is very accessible and just all around a pleasant nice guy! I think we will still get the 4 series when it comes time later next year to replace another car coming off lease. I hope Les is at this dealership for a long time because we will be back and buy many cars from him. What he needs is a twin brother! More