Lauderdale BMW of Pembroke Pines

First time at this location for service. Service Advisor Jason Gordy (I guess you can call him that) made me feel in a hurry and was not very welcoming. I have previously visited Lauderdale Imports up in th Jason Gordy (I guess you can call him that) made me feel in a hurry and was not very welcoming. I have previously visited Lauderdale Imports up in the Ft. Lauderlale N. Federal Hwy and the experience was great so I was expecting the same here at their Pembroke Pines location - boy was I wrong. Follow up was poor; they replaced my top inside liner which was loose. They re-attached the convertible top improperly leaving the rubber seals that go around the bottom edge of the top loose. I noticed it right away and refused to take the car. They promised to have it fixed by tomorrow. Didn't even offer to upgrade me to a loaner and ended up with the same crappy rental. I should also mention the mechanic working on it did not even bother to clean the inside a bit - full of smudges and dirt. Now I get home and start reading the paperwork further. Turns out during aligment, the mechanic noticed a bent rear lower control arm which kept him from properly aligning the R/R camber properly. He also noticed tires worn unevenly as a result. Did the sales advisor tell me this? NO! What's worst, he noted the paperwork as "Customer Declined Work at this Time". How abysmal is that!!! Can I possibly rust anything else this guy says? I am calling tomorrow and demanding the service manager to complaint. I never expected an experience this bad from BMW. I guess it's not like it once was... More