Lauderdale BMW of Pembroke Pines

First time working with Lauderdale BMW - Great experience! This BMW service center is the closest to my home, and after recently purchasing my CPO BMW 335d, I had a "service engine soon" light that triggered, This BMW service center is the closest to my home, and after recently purchasing my CPO BMW 335d, I had a "service engine soon" light that triggered, so I brought in the car to this location. Worked with Julie Miller, who was more than kind in getting me set up and addressing my list of items I've accumulated over the past 2 months of owning the car. Julie was on top of things, giving me a few calls with status updates over the 4-day period they had my car. If you're doing service, make sure to ask for Julie! More

Les Cutler and Lauderdale BMW have made us lifetime clients! My husband and I just moved to the area less than 2 weeks ago from Palm Coast, in north Florida. This was our second move in a year and a half. While My husband and I just moved to the area less than 2 weeks ago from Palm Coast, in north Florida. This was our second move in a year and a half. While dealing with the stress of moving again, we also had to deal with 2 BMWs, a 2011 Z4 and a 2011 535xi, coming off of lease within days of each other that were originally leased in NY. We were told about Pembroke Pines BMW by the dealer in Daytona because we weren't able to finalize our decisions while up there, though not for lack of the Daytona dealer trying. My husband is not a man who makes a decision hastily. We could be considered tough customers as these are cars number 5 and 6 that we would be leasing from BMW. We're big fans of the brand. We decided to go to the Pembroke Pines BMW on Wednesday and speak with the sales manager, Malcolm. He was aware of us from the Daytona manager. After greeting us warmly, he introduced us to Les Cutler, who would be handling our new purchases. I had already done some research on the dealer and Les's name was the one that kept coming up with rave reviews. Not only did I feel relieved that we were in the hands of someone with high regard, it became obvious within a few minutes why Les gets the reviews that he does. He loves his job and his clients and it shows. My husband wanted everything he had in his 5 series, minus the big payment. Les was able to show him that a 335 would fit the criteria and still keep him happy. His new car will arrive in a week or so. For me, I had my heart set on a red Z4. They happened to have one at their Fort Lauderdale location that Les had brought over. Though it didn't have all the options I had wanted, it was a close match and something I could happily live with for the next 3 years. I drove away in the new car a few hours later! My husband is still shocked that we didn't have to wait a day or two to pick up my car. Les even went above and beyond to make me happy when I wasn't satisfied with the detailing of my car. He had his top guy take care of buffing the car and making it perfect for me. We were with Les for almost 8 hours that day. Not once did he show any impatience or annoyance that this deal was taking up a lot of his time. He was patient and kind from the moment we met. He said he treats people the way he wants to be treated. He not only talks the talk, but he walks the walk, too! I am a General Manager for a luxury goods company and Les is a person I would recruit for my business. He's that good! He should be a trainer, teaching all salespeople how to treat clients. His service and knowledge is by far the best I've encountered in the car industry. Now that I've had the opportunity to work with Les, he has two more clients for life! We wouldn't go anywhere else. I also need to mention Mary, whose last name escapes me. She handles lease turn ins. Mary happens to love Z4s, too! She was excited for me to get a red Z4 and she couldn't wait to see it, too. She made the whole process easy, quick, and painless and with a great sense of humor. I can't say enough how much my husband and I appreciated the way we were treated and the level of service from all involved was amazing. Thank you, Les and team, for such a wonderful experience! More

LES CUTLER IS AMAZING!! BUYING MY NEW CAR WAS A PLEASURE BECAUSE OUR SALESMAN, LES CUTLER IS AMAZING. HE IS THE BEST SALESPERSON I'VE EVER DEALT WITH AND THAT SAYS A LOT SINC BUYING MY NEW CAR WAS A PLEASURE BECAUSE OUR SALESMAN, LES CUTLER IS AMAZING. HE IS THE BEST SALESPERSON I'VE EVER DEALT WITH AND THAT SAYS A LOT SINCE B/W MY HUSBAND AND I WE'VE PURCHASED MORE THAN 20 CARS IN THE LAST 15 YEARS. HONESTLY, IT WAS A REALLY NICE EXPERIENCE BECAUSE OF THE ATTENTIVENESS AND PROFESSIONALISM FROM LES. WE WILL ALWAYS COME BACK TO HIM! More

Awesome This is the second BMW I bought from this dealer and the salesmen Les Cutler. I would recommend both the sales men for 10 stars and the dealership for This is the second BMW I bought from this dealer and the salesmen Les Cutler. I would recommend both the sales men for 10 stars and the dealership for 10 stars. Buying the car and doing all the paper work went fast and easy. Les explain everything new in the car and set up all that was needed. Thanks for making it a GREAT DAY. More

I met Les Cutler at Lauderdale BMW of Pembroke Pines, back in 2009, when I leased a 5-series BMW for my wife. He made the experience so stress free that we actually enjoyed it. This is saying a lot, as I back in 2009, when I leased a 5-series BMW for my wife. He made the experience so stress free that we actually enjoyed it. This is saying a lot, as I hate shopping for a new car. It's fun to test drive them, but all the tedious paperwork really stinks. As my wife was ready for her second BMW, we again called upon Les to find her a BMW 328i. He didn't rest until he found us the right car and got us a great price. He sweated every detail as we relaxed. Upon signing all the paperwork, we went outside and found the car to be flawlessly perfect. Les came out with us and went over every gizmo and gadget in the car, until we were completely comfortable operating all of them. It was like dealing with an old friend who always has your back. I have dealt with many vehicle salesman over the years and truly appreciate the effort he expended, in taking care of us. He is a credit to his dealership and his profession, proving without a doubt that Les truly is more. More

I had been to another dealer in the West Palm area and was totally disappointed with the way I was treated. When I go to purchase a BMW , I expect a certain level of professonalism and knowledge. I found was totally disappointed with the way I was treated. When I go to purchase a BMW , I expect a certain level of professonalism and knowledge. I found that Les was both highly knowledgeable and exemplified the total experience in buying a BMW. I am very pleased do business with him as he totally met all my expectations and I would recommend him to others. More

This was my 4th BMW purchase and my first at this dealership and by far my best experience ever. Mr. Cutler was professional and informative and met and anticipated my every need regarding this veh dealership and by far my best experience ever. Mr. Cutler was professional and informative and met and anticipated my every need regarding this vehicle purchase. I will definitely buy my next BMW from his as well! More

This is the fhird BMW my wife and I have purchased from Les Cutler. I have referred at least 6 other people to Les who were interested in purchasing a BMW. Les is a pleasure to deal with and the most profe Les Cutler. I have referred at least 6 other people to Les who were interested in purchasing a BMW. Les is a pleasure to deal with and the most professional car salesperson I have ever dealt with. I personally have owned 7 BMW's over my lifetime and he makes the purchase experience a real joy and you have confidence in what he says and I believe he is always trying to get the best deal possible for his customers. He is always reachable and follows through with what he says and promises. The best complement I can give Les , is he a salesperson who you can trust. I welcome the opportunity to refer Les whenever I can. Joel Gazes March 4, 2014 More

This is the first time I have ever wrote a review for a Car Dealership/Sales Executive. I have been leasing BMW's for over 16 years and in all that time I have never experienced a level of service excellen Car Dealership/Sales Executive. I have been leasing BMW's for over 16 years and in all that time I have never experienced a level of service excellence that warranted taking the time to do this. Until now. Les Cutler inspired these words. Les earned my respect by making sure the "Sales Dealing" was FIRST a "human dealing." He really has the gift of communication exchange. He listens and understands who you are on a vert deep level. He is not just pretending to be interested in your concerns and preferences when it comes to making a $75- $100K investment in your new BMW. He is approachable and easy going. His knowledge and kindness are authentic and real. The truth is I felt like he really put my interests above the Dealership so he felt like a true Advocate. He made sure that the car I bought was the one that I desired and not the one that the Dealership just wanted to move off the lot. When it came time to take delivery he spent as much time as I needed to fully understand all aspects of the contract and terms. Never once did I feel rushed or pushed. We spent more time actually having a social exchange about his wife's experiences as a geriatric Aerobic instructor and his past experiences doing Stand-up Comedy at an Improv Club then we did about "lease factors" and "residual values". When I left the Dealership not only did I have a new car but I also had a new Friend. There was only one hiccup (minor) when the agreed upon mile allowance on the contract was different then what was stated earlier. Les defrayed any concerns and told me to "take a seat and relax and I will handle this for you with the Finance Director" and then a few moments later he walked over to me and simply stated; "Mitch, I have what I call my can of 'Snafu Buster' and I just gave it a spray..so you are all set, we are giving you the higher mile allowance at the same price." and it was done. Here is the bottom line, before I can trust someone I must first learn to respect them. Les gained my respect because every thing he promised was delivered and there was no deviation from what he said would take place and what actually happened during all aspects of the experience. He is the reason why I chose to drive 45 minutes to the Pembroke Pines BMW dealership rather then the Fort Lauderdale location that is only 8 minutes from my house. I guess I would follow Les to any Dealership and then simply enjoy the ride bcd home behind the wheels of my new 6 series! THANKS LES!!!!!! More

We have only good things to say about Les Cutler and Pines BMW. He came highly recommended and we were not disappointed. He made us feel that he really cared about making our experience a positive one Pines BMW. He came highly recommended and we were not disappointed. He made us feel that he really cared about making our experience a positive one and it was. He was able to answer all of our questions in an honest intelligent way - unlike the majority of people we have dealt with at other dealerships in the past. More