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Lauderdale BMW of Pembroke Pines

Pembroke Pines, FL

4.4
833 Reviews

14800 Sheridan Street

Pembroke Pines, FL

33331

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833 Reviews of Lauderdale BMW of Pembroke Pines

December 24, 2023

This dealership is shady. You negotiate the price then they add a mandatory $995 charge for Starguard, a tracking device most people don't want. I was able to negotiate it dow More

by laurene
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Rani Shalmoni, AJ Bose
December 18, 2023

I was unhappy today but Phil once again came and saved the day. I edited my review. You judge a business on how they resolve problems. Thank you so much for making me feel like a valued customer. I unfort More

by cimonecampbell
Sales Price Transparency
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
Daniella , Phillip Guala
Dec 21, 2023 -

Lauderdale BMW of Pembroke Pines responded

Hi, we are very happy we could provide you with a positive experience! We appreciate you sharing your feedback and will relay this to the team. Have an awesome day!

Dec 21, 2023 -

cimonecampbell responded

It was all Because of Phil the manger. Thank you

December 13, 2023

Lorenzo Piquet was amazing. He greeted me warmly and was very receptive to my questions. I love his pleasant and inviting sales style and I trusted him almost immediately. Al More

by Denise Lane
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lorenzo Piquet, Laura Candurin
Dec 15, 2023 -

Lauderdale BMW of Pembroke Pines responded

Hi Denise, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out to us if there's anything more we can do!

November 26, 2023

Basic oil service should not take 2. 5 hours. Service Advisors are friendly and the car was washed. More

by joaoluis39
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ali Fermin
Nov 29, 2023 -

Lauderdale BMW of Pembroke Pines responded

Hi, we really appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!

Nov 30, 2023 -

Lauderdale BMW of Pembroke Pines responded

Hi, we really appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 30, 2023

Genius & Sales associate, Ingrid Real, was responsive - professional - updated us as needed - and provided ample support throughout the process. Simply a pleasure working with her. Stephanie Valerio, w More

by Leo
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ingrid Real, Stephanie Valerio
Nov 01, 2023 -

Lauderdale BMW of Pembroke Pines responded

Hi Leo, thank you for your kind review; we are happy to pass along your comments to the team here at the Service Center at Lauderdale BMW of Pembroke Pines! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 22, 2023

10/22/2023 Karen Jimenez has been my Service Advisor for years. She is very amiable and efficient. She does a terrific job and is very professional. Living in Pompano Beach, I enjoy driving to BMW Pembrok More

by Waltr6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karen Jimenez
Oct 24, 2023 -

Lauderdale BMW of Pembroke Pines responded

Hi, we're happy you found our staff to be so supportive during your experience here at the Service Center at Lauderdale BMW of Pembroke Pines. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

October 20, 2023

Paola Soto my service adviser, Nick my mechanic, Barry-valet, front desk staff were all amazing! Great service! Thanks for your honesty and prompt responses Paola, you're a ROCKSTAR!!! Thank you Ni More

by livingstonek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paola Soto
Oct 22, 2023 -

Lauderdale BMW of Pembroke Pines responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Service Center at Lauderdale BMW of Pembroke Pines! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 22, 2023

9/07/23 Karen Jimenez, Senior Service Coordinator, has been my Advisor for years. She has a great personality and gets my car in and out very quickly, and with great results. She always goes above More

by Waltr6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karen Jimenez
Sep 25, 2023 -

Lauderdale BMW of Pembroke Pines responded

Hi, thank you for your kind words and this wonderful review! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

August 17, 2023

My front service person was the best as always. Loaner was a great convenience-although a BMW model would have been much preferred. The actual work took overly long to get done. The wait to get the More

by jsesodia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The front desk, dare I say receptionist - always super polite and professional., Carol Craig
August 17, 2023

Disrespectful manager in the pre-owned sales department really ruined the whole experience for me. More

by yeosh
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
AJ Bose, Jose Almendariz
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