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Lauderdale BMW of Pembroke Pines
Pembroke Pines, FL
833 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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833 Reviews of Lauderdale BMW of Pembroke Pines
March 05, 2024
First of all if you are a POC you are flagged the moment you make contact with the receptionist. The salesman Romiro had absolutely no personality or customer service skills. So I complained to AJ the manag you make contact with the receptionist. The salesman Romiro had absolutely no personality or customer service skills. So I complained to AJ the manager of preowned sales and he seemed to get upset with us when the behavior of his employee was brought to his attention! Before the complaint they were told we would be using USAA and had flown in from out state to make the purchase. They were initially ok with that. However when we requested a different salesman AJ stated they could not accept USAA funds. I served my country as a soldier and I am also a retired law enforcement officer and can’t even buy a vehicle from this dealership based on bias and discriminatory behavior!! You should be ashamed! More
by FPD
Employees Worked With
Front desk receptionist , AJ Bose, Ramiro Gonzalez
February 20, 2024
Fernando went above and beyond to make sure we were able to secure the car we wanted. His level of customer service is top tier and you all are very fortunate to have him on your team. Oliver was also excel to secure the car we wanted. His level of customer service is top tier and you all are very fortunate to have him on your team. Oliver was also excellent to work with and made the finance process easy and seamless. Having staff that go the extra mile is hard to come by so I hope you all appreciate the dedication and commitment you have in your employees. More
by ojpinkney
Employees Worked With
Oliver Alvarado, Fernando La Rosa
February 06, 2024
I asked the service representatives PAULA SOTO three times, please, to wash my car well, and they did not pay attention to anything, I had to complain to the Manager, Mr. Tod, about the poor service rec times, please, to wash my car well, and they did not pay attention to anything, I had to complain to the Manager, Mr. Tod, about the poor service received. And although Mr. Tod had his good will to do the job again, having to waste time again and after complaining and the store Manager having to intervene, is unfortunate for a firm like BMW, I am disappointed and I am telling All my friends who have BMWs, I'm thinking about changing car brands to Mercedes Benz, because this in Pembroke Pines is something that happens recurrently, everything is slow and no one respects the value of my time when I look for services, what's more, I have to do other things. maintenance that I WILL NOT DO IN THAT LOCAL EVER AGAIN. Also that day the clients who heard me complain to the manager said that the same thing had happened to them, but I went public complaining and they didn't. Thank you for your time. More
by RICARDO EVANGELISTA
Employees Worked With
Paola Soto, Todd Eazarsky
February 03, 2024
Very efficient Service Advisor. Car was cleaned after tires were replaced. Julie advised re up coming servicing requirements. Julie is#1 Car was cleaned after tires were replaced. Julie advised re up coming servicing requirements. Julie is#1 More
by enidaweston
Employees Worked With
Julie Miller, Julie Miller
January 14, 2024
I had some noises coming from the A/C of the car, and I am glad that the warranty covered the repair after initial discussions with the mechanics and technicians. I have just got the car back, and the nois am glad that the warranty covered the repair after initial discussions with the mechanics and technicians. I have just got the car back, and the noise is gone. Carol Craig made the difference for me, not only for being always responsive and willing to help but also for understanding the issues with the car. I want to take this opportunity to thank Carol for representing the brand so well. Thank you, Carol! More
by Alex Leal
Employees Worked With
Carol Craig
