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Lauderdale BMW of Pembroke Pines
Pembroke Pines, FL
831 Reviews
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831 Reviews of Lauderdale BMW of Pembroke Pines
July 31, 2023
My 2019 X5 with only 18,500 miles (warranty expired in January 2023) has had several issues in the last few months which has put a big dent in my bank account. Currently, my financial situation is not goo January 2023) has had several issues in the last few months which has put a big dent in my bank account. Currently, my financial situation is not good as my business is extremely slow and revenue all but has stopped. I appreciate the effort and help given to me by Ali Fermin (service advisor) and Mark Nichols (service manager) regarding the repair cost of one of the issues my car had. I am satisfied with the service that has been provided to me thus far. Unfortunately, another issue that the car has, the dash upholstery peeling off, is not resolved as I cannot afford the cost to get it replaced. I am deeply disappointed at BMW for not standing behind their products. I believe that the manufacturer, in cases like this, should step in and fund the dealership to perform this work in effort to keep their consumer base satisfied with the brand. From what I have seen online, this dash failure issue occurs frequently and BMW should have already resolved this in their manufacturing process or at least issued an extended warranty campaign to mitigate the situation like Toyota/Lexus did back in late 90s early 2000s with a similar issue. In any event, I want to thank Ali and Mark for their professionalism and compassion regarding my case. Kudos to Lauderdale BMW of Pembroke Pines and shame to BMW. More
by orlandorio61
Employees Worked With
Mark Nichols, Ali Fermin
July 21, 2023
To start this review I would like to make it known that I have been going here since 2018 . I went in on 07/21/23 to have repairs done on my 2014 BMW and was told that they would need to keep the vehicle ove have been going here since 2018 . I went in on 07/21/23 to have repairs done on my 2014 BMW and was told that they would need to keep the vehicle over the weekend and they do not provide a loaner only to newer models! I personally felt this was very insulting and inappropriate for any business to advise a paying customer that this was how business was done! I decided then and there to not have them repair my vehicle because since it was old so was my hard working money! I am sorry to say this was not a good customer service in all the years I have gone to BMW of Pembroke Pines! I left because I needed to at least shake off the feeling not that I’m sensitive but this was very poor customer care More
by adonnicea
Employees Worked With
Jared
June 04, 2023
Despite filling out my contact info online and in person, my service representative keep calling the wrong number and it delayed my service. I had to repeatedly call and keep reminding them to use the number my service representative keep calling the wrong number and it delayed my service. I had to repeatedly call and keep reminding them to use the number I provided them with. More
by Tiffany
Employees Worked With
Karen Jimenez
June 02, 2023
Great Service provided by Ronald Delattore. This was my second time needing help in the last weeks and both times my experience was simply great. Thank you! This was my second time needing help in the last weeks and both times my experience was simply great. Thank you! More
by marcelo_kuhn
Employees Worked With
Ronald Delatorre
