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Lauderdale BMW of Pembroke Pines

Pembroke Pines, FL

4.3
835 Reviews

14800 Sheridan Street

Pembroke Pines, FL

33331

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835 Reviews of Lauderdale BMW of Pembroke Pines

July 09, 2021

I was provided horrible service when I took my vehicle to get serviced for the first time. When I filed a complaint, my complaint was poorly handled and I received a disturbing email directly from the person More

by rserna81
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mark Nicolas , Julie Miller
Aug 13, 2021 -

Lauderdale BMW of Pembroke Pines responded

Hello Rosa, we appreciate you taking the time to speak with our management team in detail regarding your concerns and we apologize again for your experience. We always want to ensure every guest has a seamless and positive guest experience and are disappointed to hear this was not the case for you. We hope to restore your trust in our Service Team and look forward to having the opportunity to work with you again in the future

June 27, 2021

Extremley bad service!!!!!!! Came in to buy a car, no one wanted to attended us because we spoke spanish!!! Horrible service from the employees!!! More

by Alfonso
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Enrique Moncada
Jul 20, 2021 -

Lauderdale BMW of Pembroke Pines responded

Hi Alfonso, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. When you have an opportunity, please reach out to us at (877) 808-2261 so we can try to restore your confidence in our business. Thank you again for taking the time to reach out to us, and we hope to hear from you soon.

June 22, 2021

The best customer service I had experienced, never before I have being taken care by any other car salesman as it was done by Mr. Carlos Ayure, very frankly knowledgeable and easy going person to deal with. More

by aguilar347
Recommend Dealer
Yes
Employees Worked With
Carlos Ayure
Jun 23, 2021 -

Lauderdale BMW of Pembroke Pines responded

Hi, thank you for your kind review; we are happy to pass along your comments to Mr. Carlos here at Lauderdale BMW of Pembroke Pines! Thanks again for the recommendation, and have an amazing day!

Jun 23, 2021 -

Lauderdale BMW of Pembroke Pines responded

Hi, we are very happy we could provide you with a positive experience! Thanks for the recommendation, and have an amazing day!

June 14, 2021

Excellent customer service. Frank Fuzer was helpful and able to get me in the car I wanted and price point. Highly recommend. Fast service thanks More

by Torresj0781
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Fuzer
Jun 23, 2021 -

Lauderdale BMW of Pembroke Pines responded

Hi Torres, thank you for your kind review; we are happy to pass along your comments to Frank here at Lauderdale BMW of Pembroke Pines! Thanks again for the recommendation, and have an amazing day!

June 08, 2021

Always leery buying a used car but my salesman Ash Vyas was by far the best salesperson I've ever worked with! He was not only friendly and knowledgeable, took his time with me and delivered on everything More

by Philip LasCola Jr
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashok Vyas
Jun 23, 2021 -

Lauderdale BMW of Pembroke Pines responded

Hi, thank you for your kind review; we are happy to pass along your comments to Ash here at Lauderdale BMW of Pembroke Pines! We sincerely thank you for the positive review, and look forward to seeing you again soon!

June 04, 2021

Greatest service can expect to be treated liked family always friendly and helpful. Service department Jose always provide options and willing to work with you for best options. Also other reps willing to More

by rcookejr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Alamo, Mauricio Luna, Meleny Sanchez
Jun 07, 2021 -

Lauderdale BMW of Pembroke Pines responded

Hello, we're happy you found our staff to be so supportive during your experience here at Service Center at Lauderdale BMW of Pembroke Pines. We are always more than happy to assist you if anything else comes up. Take care!

May 27, 2021

The experience in which my sales person, Carlos Ayurre, allowed me to have with purchasing this vehicle was head and shoulders above any other car shopping experiences I've had. From his knowledge of the p More

by jeromeberrian
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Ayure
Jun 02, 2021 -

Lauderdale BMW of Pembroke Pines responded

Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

Jun 02, 2021 -

Lauderdale BMW of Pembroke Pines responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Lauderdale BMW of Pembroke Pines! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 22, 2021

We are super happy with our new car purchase! The whole process was smooth from the get go thanks to Elton & Ivan. Could not recommend this dealership enough. Thank you! More

by G.andrade
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ivan Jurado, Elton Peqini
May 25, 2021 -

Lauderdale BMW of Pembroke Pines responded

Hi, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

May 16, 2021

Jose was awesome what an amazing guy. I was trying to get an appointment at Braman here in Miami. Will never go back there. That place is a joke. You guys did my oil change in an hour and Braman wanted to ta More

by Gavin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Alamo
May 25, 2021 -

Lauderdale BMW of Pembroke Pines responded

Hi Gavin, thank you for your kind review; we are happy to pass along your comments to the team here at Lauderdale BMW of Pembroke Pines! We look forward to your next visit! Take care!

May 15, 2021

Thank you for your service, technical experience, and diligence with all repairs, especially dealing with insurance companies, genuine parts, and certified service. Thank you very much.! Rafael Fermi More

by Rafael
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Alamo
May 25, 2021 -

Lauderdale BMW of Pembroke Pines responded

Hi Rafael, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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