Lauderdale BMW of Pembroke Pines

HORRIBLE CUSTOMER SERVICE.I am buying a 4 series for my HORRIBLE CUSTOMER SERVICE. I am buying a 4 series for my son today, his first car. The finance manager and the store manager were unprofessional a HORRIBLE CUSTOMER SERVICE. I am buying a 4 series for my son today, his first car. The finance manager and the store manager were unprofessional and they made the whole first car experience for my son a horrible experience. I requested them to send me all of the documents via Docusign before so I didn't have to spend time at the dealership. Khenry one of the finance managers and the store manager Billy Ohly were more interested in up selling me extended warranty, tire services, etc than anything else. When I declined the extra services, Henry hung up on me. When I called back he didn't answer. I then went and called my sales rep (Great Guy, Colin) and asked to pass me to the store manager. Billy the store manager was everything but apologetic, he was covering for his employee saying " I am sure that he didn't hung up on purpose, every body can have a bad day, etc, at No point he told me I am sorry. When I asked for an apology, I didn't get it. (Still waiting for one). I feel that if I am a paying customer who is paying a $12,000 down payment on a car, the least I can get is the proper customer service. Again, HORRIBLE service. The only reason I close this negotiation is because of the lack of supply in the market as there are no cars available and the fact that my son already like the car and I promised him this car. Shame on you BMW of Pembroke Pines. David Arredondo a Real Customer More

Excellent customer service from Sheldon Chambers as always, he knows every detail and characteristics of the car. always, he knows every detail and characteristics of the car. More

I selected Karen Jimenez as my service advisor for this visit and I must say it was quite a pleasant experience. She addressed my concerns and provided professional and honest advice. Also, the fact that s visit and I must say it was quite a pleasant experience. She addressed my concerns and provided professional and honest advice. Also, the fact that she was cognizant of my wait time while the vehicle was being serviced was most appreciated. She was an absolute pleasure to do business with! More

Julie Miller is my Service Advisor and she does a great job. She keeps me updated through the day. I would recommend her and the dealership for all your vehicle needs. job. She keeps me updated through the day. I would recommend her and the dealership for all your vehicle needs. More

Outstanding Service! Well managed , and professional. Julie Miller is the best ! She is very hands on, manage your time there to the shortest, yet with positive results. Julie Miller is the best ! She is very hands on, manage your time there to the shortest, yet with positive results. More

Mr Darlington made my car buying experience remarkable & I had a great experience with kids. Thanks so much. I really appreciated his service & would recommend him. I had a great experience with kids. Thanks so much. I really appreciated his service & would recommend him. More

Outstanding service we traveled 2 hrs to get the best service Respectfull honest and ready to help you no matter what the service needed Great team! service Respectfull honest and ready to help you no matter what the service needed Great team! More

Karen Jimenez was are service advisor and she went above and beyond to make sure we were well taken care of. I also received a follow up email from Rachel to ensure I was happy with my visit! Thank you agai and beyond to make sure we were well taken care of. I also received a follow up email from Rachel to ensure I was happy with my visit! Thank you again for the outstanding service! FYI- I originally called to make an appt at Braman BMW and the service advisor Carlos was so RUDE and I was told there was no availability for service, But Lauderdale pines BMW accommodated me and my tire was replaced. Thank you AGAIN Karen. Highly recommend the dealership & its service dept. More

I was provided horrible service when I took my vehicle to get serviced for the first time. When I filed a complaint, my complaint was poorly handled and I received a disturbing email directly from the person get serviced for the first time. When I filed a complaint, my complaint was poorly handled and I received a disturbing email directly from the person I complained about. More

Extremley bad service!!!!!!! Came in to buy a car, no one wanted to attended us because we spoke spanish!!! Horrible service from the employees!!! wanted to attended us because we spoke spanish!!! Horrible service from the employees!!! More