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Larry H. Miller Lexus Murray

Murray, UT

4.7
1,006 Reviews
Call Dealership (801) 590-0638
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5686 S. State Street

Murray, UT

84107

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1,006 Reviews of Larry H. Miller Lexus Murray

June 18, 2024

We had a great experience shopping for a new car at LHM Lexus. Our salesman was very helpful without being pushy. More

by Emwood
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Brad Rabe
Report | Print
Jun 20, 2024 -

Larry H. Miller Lexus Murray responded

Thank you for leaving us a 5-star review and for choosing our dealership for your automotive needs! We're glad to hear that our team was able to provide you with the level of service that you expect and deserve. It was a pleasure doing business with you, and we hope to see you again soon!

June 18, 2024

The service department team does an amazing job! Every time I bring my vehicle in, they are professional and prompt and very courteous. My service advisor, Sean Nava, has exceptional customer servic More

by scottamedical
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Nava, Mandy, Bronson
Report | Print
Jun 20, 2024 -

Larry H. Miller Lexus Murray responded

We're happy to hear that your experience at our dealership was positive and that our team was able to assist you in a timely and efficient manner. Thank you for choosing us for your automotive needs and we look forward to serving you again in the future.

June 18, 2024

Treated us very well when we bought the car but today I was very disappointed today when we were charged $68.00 for a $15.00 air filter. I feel like I have been taken advantage of. More

by Beecherboyadams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember
Report | Print
Jun 21, 2024 -

Larry H. Miller Lexus Murray responded

I’m sorry to hear about any disappointment you experienced regarding the air filter charge. We strive to be transparent with our pricing, and it seems you feel we've missed the mark in your case. Your feedback is important, and if we haven't spoken about this yet, please reach out to me directly. - Patrick Goldwait, General Manager, (415) 730-0100

June 16, 2024

Not very friendly, waited 1 hour 45 minutes for a scheduled oil change. Hard to schedule an appointment More

by Susie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t recall
Report | Print
Jun 19, 2024 -

Larry H. Miller Lexus Murray responded

It’s unfortunate to hear that your service experience took longer than expected. We try our hardest each day to provide a quick and easy visit for all our customers. If we have not connected by the time that you find this response, please reach out to me directly. I look forward to straightening this out with you! - Patrick Goldwait, General Manager, (415) 730-0100

Jun 20, 2024 -

Larry H. Miller Lexus Murray responded

It’s unfortunate to hear that your service experience took longer than expected. We try our hardest each day to provide a quick and easy visit for all our customers. If we have not connected by the time that you find this response, please reach out to me directly. I look forward to straightening this out with you!- Patrick Goldwait, General Manager, (415) 730-0100

June 15, 2024

Love this place best sales people and managers ever. Service is the best and new car is perfect. More

by sharylnoble
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sharyl Gary Mike and more
Report | Print
June 15, 2024

Thank you Jullian Lopez for always willing to go beyond your duty to help us all, great, fast, friendly customer service. I don't want go anywhere else, you are rock!!! More

by Nazaninnour
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julian Lopez
Report | Print
June 15, 2024

I appreciate knowing what’s coming up so i can plan for it. I feel guided, not pressured. More

by LS
Recommend Dealer
Yes
Employees Worked With
Julian
Report | Print
June 14, 2024

Huge thanks to Julian for always making sure we are well taken care of. Since the first time he helped me he was on top of everything and ensured clear communication/expectations. I only trust Lexus dealers More

by Maria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julian & Xóchitl
Report | Print
June 14, 2024

Great service by Julian Lopez took care of 60,000 mile service new tires alignment wipers More

by marvin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julian Lopez
Report | Print
June 14, 2024

They never let you know once your car is done. It's up to you to keep calling and checking. : ( More

by radir18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Xochil
Report | Print
Jun 19, 2024 -

Larry H. Miller Lexus Murray responded

Thank you for reaching out. We understand that waiting longer than anticipated and poor communication can be frustrating. We apologize for any inconvenience that we may have caused. We take all feedback seriously and are committed to improving our processes so that we can provide the best possible customer experience. Please don't hesitate to reach out so that we can discuss your concerns in more detail. I look forward to hearing from you. - Patrick Goldwait, General Manager, (415) 730-0100

Jun 20, 2024 -

Larry H. Miller Lexus Murray responded

Thank you for reaching out. We understand that waiting longer than anticipated and poor communication can be frustrating. We apologize for any inconvenience that we may have caused. We take all feedback seriously and are committed to improving our processes so that we can provide the best possible customer experience. Please don't hesitate to reach out so that we can discuss your concerns in more detail. I look forward to hearing from you. - Patrick Goldwait, General Manager, (415) 730-0100

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