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Larry H. Miller Lexus Murray

Murray, UT

4.7
1,002 Reviews
Call Dealership (801) 590-0638
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5686 S. State Street

Murray, UT

84107

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1,002 Reviews of Larry H. Miller Lexus Murray

July 17, 2024

New car with problems, should have been checked, slow processing, slow to fix the problem, expensive services. More

by Ydw000
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
NA
Report | Print
Jul 19, 2024 -

Larry H. Miller Lexus Murray responded

I appreciate you taking the time to leave your feedback. It is unfortunate to hear that your experience with our dealership did not meet your expectations. We aim to provide exceptional service to all of our customers and it is clear that we fell short in your case. I would appreciate the opportunity to learn more about your experience and make things right. Please contact me at your earliest convenience so that we can work together to resolve any outstanding issues. I look forward to hearing from you! - Patrick Goldwait, General Manager, (801) 554-5558

June 22, 2024

This is the second time I bought Lexus from this dealership. They’ve always been so nice and friendly. So I came back. More

by Martha Allred
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Malcom
Report | Print
June 21, 2024

Very easy to deal with clean and friendly but I wish Josh Tate was back in service. More

by robyn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julian Lopez in service and Scott M sales
Report | Print
Jun 21, 2024 -

Larry H. Miller Lexus Murray responded

Thank you for your wonderful review. It's great to hear that you had a fantastic experience at our dealership. Our team works hard to ensure that each customer leaves happy and satisfied, and it's rewarding to know that we were able to meet your needs.

June 19, 2024

I had scheduled work on my Lexus es330 and they did not follow the service I asked for specifically. They added additional services I did not ask for and then charged me for those additional services. This More

by Fsickles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adam
Report | Print
Jun 21, 2024 -

Larry H. Miller Lexus Murray responded

Hello, thank you for taking the time to leave your feedback. We aim to provide transparent and respectful service, and it's clear you feel that we've missed the mark. If we haven’t spoken about this by the time that you find this response, please contact me directly. I look forward to getting this straightened out. - Patrick Goldwait, General Manager, (415) 730-0100

June 19, 2024

I drove up from So. Ogden to get perfect Lexus service by the people that know my car. It’s expensive but I justify it because I want to. Drive with confidence my car is More

by Porsche77k
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember
Report | Print
Jun 20, 2024 -

Larry H. Miller Lexus Murray responded

Thank you for choosing our dealership for your automotive needs and for sharing your positive experience with us. We're thrilled to know that our team was able to provide you with the assistance you needed and we appreciate your business.

June 18, 2024

Great waiting area, it is clean and well stocked with snacks. They greet you with a smile. More

by robertta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/A
Report | Print
Jun 20, 2024 -

Larry H. Miller Lexus Murray responded

We're delighted to hear that you had a great experience with our dealership! At our dealership, we strive to provide excellent customer service and quality work, and we're thrilled that our team was able to exceed your expectations. Thank you for choosing us for your automotive needs and for leaving us a 5-star review!

June 18, 2024

We had a great experience shopping for a new car at LHM Lexus. Our salesman was very helpful without being pushy. More

by Emwood
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Brad Rabe
Report | Print
Jun 20, 2024 -

Larry H. Miller Lexus Murray responded

Thank you for leaving us a 5-star review and for choosing our dealership for your automotive needs! We're glad to hear that our team was able to provide you with the level of service that you expect and deserve. It was a pleasure doing business with you, and we hope to see you again soon!

June 18, 2024

The service department team does an amazing job! Every time I bring my vehicle in, they are professional and prompt and very courteous. My service advisor, Sean Nava, has exceptional customer servic More

by scottamedical
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Nava, Mandy, Bronson
Report | Print
Jun 20, 2024 -

Larry H. Miller Lexus Murray responded

We're happy to hear that your experience at our dealership was positive and that our team was able to assist you in a timely and efficient manner. Thank you for choosing us for your automotive needs and we look forward to serving you again in the future.

June 18, 2024

Treated us very well when we bought the car but today I was very disappointed today when we were charged $68.00 for a $15.00 air filter. I feel like I have been taken advantage of. More

by Beecherboyadams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember
Report | Print
Jun 21, 2024 -

Larry H. Miller Lexus Murray responded

I’m sorry to hear about any disappointment you experienced regarding the air filter charge. We strive to be transparent with our pricing, and it seems you feel we've missed the mark in your case. Your feedback is important, and if we haven't spoken about this yet, please reach out to me directly. - Patrick Goldwait, General Manager, (415) 730-0100

June 16, 2024

Not very friendly, waited 1 hour 45 minutes for a scheduled oil change. Hard to schedule an appointment More

by Susie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t recall
Report | Print
Jun 19, 2024 -

Larry H. Miller Lexus Murray responded

It’s unfortunate to hear that your service experience took longer than expected. We try our hardest each day to provide a quick and easy visit for all our customers. If we have not connected by the time that you find this response, please reach out to me directly. I look forward to straightening this out with you! - Patrick Goldwait, General Manager, (415) 730-0100

Jun 20, 2024 -

Larry H. Miller Lexus Murray responded

It’s unfortunate to hear that your service experience took longer than expected. We try our hardest each day to provide a quick and easy visit for all our customers. If we have not connected by the time that you find this response, please reach out to me directly. I look forward to straightening this out with you!- Patrick Goldwait, General Manager, (415) 730-0100

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