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Larry H. Miller Lexus Murray

Murray, UT

4.7
1,006 Reviews

5686 S. State Street

Murray, UT

84107

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1,006 Reviews of Larry H. Miller Lexus Murray

June 13, 2024

My sales lady, Sharyl Noble as well as the whole sales staff went above and beyond to make my experience purchasing my new 2024 Lexus LX600 FSport extremely pleasant and easy! They treated me with respect More

by Monte
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sharyl,Gary,Lindon
June 13, 2024

Nothing to say other than Sharyl is spectacular, no pricing games. No overcharging. If you want a clean no getting beat up by sleazy car salespeople. More

by overstreet4
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sharyl Noble, James last name not remember
June 13, 2024

Work was conducted expeditiously and attentively. The one curious feature was that the phone app provided, which was supposed to track progress of service, was not kept current. It did not indicate More

by williamp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Nava
June 12, 2024

Excellent and fast service. Their service team under promises and over delivers! Great communication. I have been using this service team/location for years for this reason. More

by elynn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mandi and a gal on her team (forgot her name :/)
June 12, 2024

Informative, easy to work with, and even when unexpected issues arise requiring ordering more parts, I'm still able to get to work on time thanks to loaner cars. New system includes photos and videos of ins More

by Paulogna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa
June 12, 2024

Always able to accommodate my service needs in a timely manner. I got in the day after I called! I even got the time I asked for! More

by Jodysy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julius
June 10, 2024

Lisa, service consultant was very helpful. After a road side mishap, Jeff, the new tire manager, took time on phone to answer my questions and set up an appointment directly, then met with me More

by Happy Driver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa, Jeff
June 08, 2024

It’s very very expensive, 1 headlight costs me $3000. 44 dollars. Why cost me too much More

by nhim.chantra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t remember
Jun 12, 2024 -

Larry H. Miller Lexus Murray responded

Thank you for making us aware of your repair and pricing concerns. I want to assure you that our team works hard to provide competitive costs on the parts and services we provide. If you would like to give me a call, we can break down the pricing on your invoice and I can ensure that everything was handled properly. I hope to hear from you soon so that we can straighten this out together. - Patrick Goldwait, General Manager, (415) 730-0100

June 07, 2024

Great service, very friendly and knowledgeable. James was very responsive and made the process seemless. Stephanie and the team went above and beyond by staying late to make the sale. More

by Whitney Peterson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Tambourine; Stephanie
June 07, 2024

Poor experience. Customer service is bad in service department. They kept emailing me that serviced was due, but it wasn’t for either time or miles. Told me that More

by Paer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Woman service rep, tire salesman
Jun 12, 2024 -

Larry H. Miller Lexus Murray responded

Thank you for sharing your experience with us. I'm sorry to hear that our service did not meet your expectations and for any confusion regarding your vehicle's service requirements. If we haven't had the chance to discuss this personally, please contact me directly. I am eager to make things right for you. - Mark Dowling, General Manager, (205) 837-8295

Jun 13, 2024 -

Larry H. Miller Lexus Murray responded

Thank you for sharing your experience with us. I'm sorry to hear that our service did not meet your expectations and for any confusion regarding your vehicle's service requirements. If we haven't had the chance to discuss this personally, please contact me directly. I am eager to make things right for you. - Mark Dowling, General Manager, (205) 837-8295

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