Larry H. Miller Chrysler Jeep Dodge Ram Bountiful

they are not happy if you come prepared I went in to buy a van and trade my other one in. I took my brother in-law who has car sailing experience, once the dealership realized that he would I went in to buy a van and trade my other one in. I took my brother in-law who has car sailing experience, once the dealership realized that he would make sure I was not unfairly taken advantage of financially we were treated poorly, waited an unfair amount of time, was rushed through conversations that were rude and lacked respect and were cold and short. Once they realized they could not get extra money off of me they were no longer interested in being pleasant or friendly. It was a anight and day difference from when we first arrived and they created us. They also gave very little for the trade in (far below blue book estimates) More

Frustrating I had my back seat fixed and they broke my seat belt and they pushed it under the seat so I couldn't find it! And I went camping and couldn't haul all I had my back seat fixed and they broke my seat belt and they pushed it under the seat so I couldn't find it! And I went camping and couldn't haul all my passengers! Then I got it replaced and I went to go shopping with my family and they went to buckle up and the one they replaced didn't work!!? So our shopping trip was ruined! I drove in imeditatly to show them with my family and they said they would order another one! I haven't heard from them yet! Tina is helping me. Debbie Bender 😔 More

Bought a Charger Everyone was very polite and worked to expedite the sale. The facility is clean and pleasant. Sales and finance personnel seemed honest and straight, Everyone was very polite and worked to expedite the sale. The facility is clean and pleasant. Sales and finance personnel seemed honest and straight, which is often lacking in car-buying experiences. No complaints. . . . More

Worried more about $250 than a customer relationship I have tried over and over again over the last few weeks to talk with the management at the dealership to help me with a problem they created, but no I have tried over and over again over the last few weeks to talk with the management at the dealership to help me with a problem they created, but no one will take responsibility or call me back. Even the general manager Pete refuses to even acknowledge my calls. Between when I test drove my vehicle and signed the paperwork to purchase it, the dealership swapped out the wheels and tires as the previous owner wanted the ones on the vehicle back. The dealership did notify me of this and promised that the new wheels and tires would be to my satisfaction. They did look good, but they failed to install the correct pressure sensors, so the vehicle cannot recognize the tire pressure like it should. Unfortunately, I did not notice this until the day after I picked up the truck. I have spoken to the service department, sales, and management but no one will help me. My tire shop said they can help me get the correct sensors installed for about $250 and about an hour of my time. I'm surprised a dealership would be willing to lose future sales from me and my potential referrals from family/friends over such a small fix, but I guess they value short term gains over long term relationships. It's been a pretty sad experience. More

Excellent service! Very happy with our recent service. Both drop off and pick up went smoothly (even at odd hours). Generally they were very accomdating and did high qua Very happy with our recent service. Both drop off and pick up went smoothly (even at odd hours). Generally they were very accomdating and did high quality work. More

Roger was great Rapidly arranged the service I desired for my truck, then Roger reviewed other necessary parts and service that could further make my truck safer. As Rapidly arranged the service I desired for my truck, then Roger reviewed other necessary parts and service that could further make my truck safer. As I hesitated due to my financial situation he made me aware of an interest free loan. We then went on the computer and within 5 min the financing was available. I now have a truck that is running smoother and drives much easier. Thanks Roger. More

Service Dept is average, customer service is terrible! Even if they can’t figure out what is wrong with my Dakota, the service department is always very friendly. I scheduled a follow-up appointment fo Even if they can’t figure out what is wrong with my Dakota, the service department is always very friendly. I scheduled a follow-up appointment for my Dakota. It was scheduled for Tuesday morning, I left my vehicle at Larry H. Miller service department at 7:00 a.m. Cameron was supposed to call to update me on their progress. I had not heard from him so at 2:50 p.m. I called, I was told Cameron was busy, so I left a message for him to call and give me an update. Cameron did not have the common courtesy to return my call. I called Wednesday morning about 7:30 a.m. as I was asking questions, Cameron kept talking over my questions. At one point I had to shout, “Cameron! Cameron!” multiple times so that he would stop talking over me and listen to my questions. During this conversation I learned that Larry H. Miller service department had not done anything on my vehicle Tuesday and that I could have had the use of my truck for the day. If I would have known this Tuesday morning I would have asked if I could just bring it back Wednesday morning, but I was not told on Tuesday, that they were busy and my vehicle would just sit on their lot the entire day. During this visit they did call some “experts” in order to find a potential but not guaranteed solution to the problem with my vehicle. They didn’t charge a diagnostic fee for making this phone call. which was nice of them. So it wasn’t all bad. More