Lake Chevrolet

Lake Chevrolet responded

Frank, thank you for taking the time to leave us feedback about your experience with us. We'd like the opportunity to turn your experience around. Please reach out to us at (414) 281-5000 at your earliest convenience to discuss how we can turn this experience into a positive one.

Lake Chevrolet responded

Your satisfaction is our top priority. Your recommendation means so much to us and we're so happy to have earned it. Have a great day!

Lake Chevrolet responded

We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a fantastic day!

Lake Chevrolet responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have a fantastic day!

Lake Chevrolet responded

We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Lake Chevrolet responded

We appreciate you sharing your experience with us, and we're sorry to hear that you're dissatisfied with the diagnostic test you received. Your feedback is important, as it helps us improve our services and address any shortcomings. We apologize for any miscommunication or frustration that may have arisen during your visit. Our aim is to provide accurate and valuable diagnostics to our customers. We understand that you were looking for specific information about your ABS sensors and that this was not satisfactorily addressed. We take your concerns seriously, and we will be conducting an internal review of your case to identify any areas where we can improve our processes and better serve our customers. We strive to offer fair and professional service at all times, and we apologize if this was not reflected in your recent experience. Thank you for bringing this to our attention, and we hope to regain your trust in our services.

Lake Chevrolet responded

Joe, thank you for sharing your positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

Lake Chevrolet responded

Thank you for sharing your feedback with us. We genuinely value your input as it helps us identify areas where we can improve our services. First and foremost, we want to assure you that all our vehicles go through a rigorous inspection process, adhering to state specifications before they are made available for sale. However, even with thorough inspections, it is challenging to predict with absolute certainty how a vehicle will perform. Mechanical issues can sometimes arise unexpectedly, and we understand how frustrating and inconvenient it can be for our valued customers like yourself. We empathize with your disappointment in the amount of work your truck required in a short time. It is essential to us that you have a reliable and enjoyable ownership experience with your purchase. Unexpected repairs can be a burden, and we want to assist you in minimizing such occurrences in the future. To address this concern, we often recommend extended service contracts for our customers. These contracts are designed to cover unforeseen repairs beyond the manufacturer's warranty, providing you with additional peace of mind and protection against potential repair costs. We apologize if this recommendation was not adequately communicated during your purchase or if it did not meet your expectations. We will ensure that our team is well-versed in explaining the benefits of extended service contracts to our customers, giving you the information needed to make an informed decision. Please know that your satisfaction is of utmost importance to us. We value your business and would like to make things right. If there is anything specific we can do to address the issues you've faced or to assist you further, please don't hesitate to reach out to us directly. Thank you for bringing this matter to our attention. Your feedback helps us improve, and we hope to have the opportunity to regain your trust and provide you with a more positive experience in the future.

Lake Chevrolet responded

We appreciate you taking the time to share your experience with us, and we are truly sorry for the inconvenience and frustration you encountered during the engine replacement process. Your feedback is essential to us, as it helps us identify areas for improvement in our services. We understand the importance of keeping our customers informed about the progress of their vehicle repairs. It is disappointing to learn that you had to initiate contact to get updates on the status of your truck. We apologize for the lack of communication on our part, and we will work on enhancing our communication protocols to ensure customers are informed proactively throughout the repair process. Regarding the error codes that persisted even after the engine replacement, we sincerely apologize for the oversight. Our goal is to provide accurate and effective repairs, and it is evident that we fell short in this instance. We take your concerns seriously, and we are committed to addressing these lingering issues promptly and comprehensively. Our technicians will reevaluate your truck to diagnose and rectify any remaining problems thoroughly. We are genuinely sorry for the inconvenience and the perception it has created about our products and services. It is essential for us to restore your trust in our brand, and we want to assure you that we are committed to resolving these issues to your satisfaction. As a longstanding Chevy fan, your loyalty means a great deal to us, and we regret that your recent experience has left you feeling disappointed. We would like the opportunity to make amends and demonstrate the quality and reliability you expect from GM products. If you are willing, we would appreciate the chance to discuss your concerns further and address any outstanding issues personally. Please feel free to contact our service manager at 414-817-3375 and we will be more than happy to assist you. Once again, we apologize for the inconvenience and disappointment you've experienced. We value your feedback and will use it to improve our processes and provide a better customer experience in the future.

Lake Chevrolet responded

Thank you for your kind review; we are happy to pass along your comments to Brandon here at Lake Chevrolet, INC! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!