Willie Burazin

I cannot begin to describe the excellent assistance I received from Cecilia Rodriguez. She is the most patient, understanding, kind and informative salesperson I could have ever asked for. I was very n received from Cecilia Rodriguez. She is the most patient, understanding, kind and informative salesperson I could have ever asked for. I was very nervous and scared as it had been 18 years since I bought a new car, and I'm a lot older, so comprehending can be a challenge for me! Cecilia helped me every step of the way, giving me all the time and information I needed in such a patient and caring manner, never making me feel rushed with my repeated questions. I truly was blessed to have her. Cecilia went well over and beyond the normal expectations of a car salesperson! I highly recommend Lake Chevrolet. The entire sales and service staff are great. More

by marychris52 Verified Customer Verified Customer

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Mike was very good . I would send people his way .. I love lake Chevy s 27th I would send people his way .. I love lake Chevy s 27th More

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Nice clean building. Staff very polite and helpful, especially Willie Burazin. Had a fair selection of vehicles in my price range. I would come back. Staff very polite and helpful, especially Willie Burazin. Had a fair selection of vehicles in my price range. I would come back. More

by londongirl1318 Verified Customer Verified Customer

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The sales team was great the finance guy was great. Excellent time at the dealership Excellent time at the dealership More

by decisionelectric Verified Customer Verified Customer

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i felt very relaxed dealing with Dan and Willy. i trusted what they told me about finance and the car in general was true. great trade in deal as well!! i trusted what they told me about finance and the car in general was true. great trade in deal as well!! More

by gabenkowski Verified Customer Verified Customer

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Cecilia listened to us on what we were looking for and needed. She worked for us on getting the best deal for our trade and price of the new truck. Very knowledgeable and answered all of our questions. needed. She worked for us on getting the best deal for our trade and price of the new truck. Very knowledgeable and answered all of our questions. If you're looking for a vehicle go to Lake Chevrolet and talk with Cecilia. More

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Failed to disclose crucial parts that needed replacement when purchased including the battery, the timing kit, brakes, rotors and the entire exhaust system (which was completely rusted through). The "brand when purchased including the battery, the timing kit, brakes, rotors and the entire exhaust system (which was completely rusted through). The "brand new top of the line" (their words, not mine) didn't;t even last 5 years. What is even more pathetic is that in 6 years, I didn't even put 40k miles on it, never missed an oil change and kept in a garage when not in use to protect to from bad weather. So much for, "top of the line" Let me guess, the "guaranteed lifetime warrantee on the exhaust system was a complete lies as well? Utterly failed to diagnose the scraping/knocking noise the car makes that was reported to them nearly on day one, which they have repeatedly denied even though one of their own mechanics listed it on the receipt for my very first oil change. It still makes the noise 6 years later (lots of witnesses) and they still refuse to take accountability for it. Then for some unknown reason, the dealership calls and mocks me about it and when I confronted the associate it about it, he disconnected the call. The manager refused to come to the phone blaming it on an alleged, "AI system" that for some reason answers as Pam, doesn't identify itself as an answering service and is sentient enough to giggle when a customer is frustrated and can't seem to recognize when a call is urgent and transfers to random voicemails (10 times!) without a single employee answering any of them. The manager never called back despite all the urgent messages and then claimed to be the victim because I expressed my frustration at their lack service and extreme lack of accountability. Months later, they STILL show no remorse and still refuse to offer no solutions or take any accountability. I want my money back for this of junk and the money from the repairs I was forced to pay due to their failure to disclose. I will take the money and purchase from a competitor. A person can't get much worse service than this. It looks like I'll be seeing their big GM bosses in court due to this dealership's complete and utter failure in both sales and service. BUYER BEWARE!!! More

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Joe Crespo was very easy to work with. He was honest and upfort about the whole process. He was honest and upfort about the whole process. More

by angel.robles1982 Verified Customer Verified Customer

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Cecilia was a lovely person to work with very knowledgeable understanding and just fun made everything easier knowledgeable understanding and just fun made everything easier More

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Good customer care and good communication with their customers and very knowledgeable staff members who are always polite customers and very knowledgeable staff members who are always polite More

by dwoz1 Verified Customer Verified Customer

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