Nick Harmon

Very disappointed with the service at Lake Chevrolet, especially my service advisor, Natalia Murillo. From the beginning, I told them I believed the issue was the transmission sensor. My advisor shoul especially my service advisor, Natalia Murillo. From the beginning, I told them I believed the issue was the transmission sensor. My advisor should have been upfront and told me they would not be able to diagnose the problem because the check engine light was not on. Instead, I was left waiting only to be told they couldn’t diagnose it. I also asked for a diagnostic report, but Natalia Murillo couldn’t provide one. Their solution was simply to waive the inspection fee. The issue was never about paying for the inspection—I came in because I needed my truck fixed. The service manager was no help either. I asked for a price to replace the transmission sensor, including parts and labor, but neither he nor Natalia Murillo could provide one. He told me to bring the truck back when the check engine light came on again. I also asked if they had driven my truck to see if the check engine light would come on. He said they had, but when I asked how many miles they drove, he couldn’t answer. Instead of addressing my concerns, he walked away while I was still talking and shut the door to his office. I found that extremely unprofessional. To make matters worse, the manager made a comment about a kitchen sink, which I found offensive because it made me feel like I was being stereotyped simply because I am a woman. Overall, I felt dismissed, my concerns were ignored, and I left without answers or a solution. I expected much better from a Chevrolet dealership. More

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Very bad communication. Not good at contacting customers in timely manner. Tyler is a good kid and generally wants to help. I believe this is a management issue. Pick up Not good at contacting customers in timely manner. Tyler is a good kid and generally wants to help. I believe this is a management issue. Pick up my car in a not working condition on June 16th with specific instructions to call me asap with the plan to fix my NEW car. Today is June 27th. 11 days and zero communication about the plan to make my new car 100%. More

by cdilts3240 Verified Customer Verified Customer

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Sold me a vehicle with problems from day one. When I mentioned it and asked if they would cover the repairs the person in the financing office said yes, but of course did not. Will never return When I mentioned it and asked if they would cover the repairs the person in the financing office said yes, but of course did not. Will never return also later found out a friend of mine that purchased from there also had a similar situation and will also never purchase from there again. I also took the vehicle in to be serviced for the issue and the service rep got terminated. I filed a complaint but had zero complaints about the service rep that helped me. Just thought it was odd how that happened. More

by aliyabluimagination Verified Customer Verified Customer

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I'm glad I gave them a 2nd chance. Wonderful! Got my car fixed right Wonderful! Got my car fixed right More

by Marge0 Verified Customer Verified Customer

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Dealership is always clean and everyone is courteous and professional. The water and soda while you're waiting is an added bonus. professional. The water and soda while you're waiting is an added bonus. More

by Mike@smithinsurancewi.com Verified Customer Verified Customer

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It was a great service that was done quickly. Completed more than expected. Overall very happy. Completed more than expected. Overall very happy. More

by jrl1 Verified Customer Verified Customer

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Lake Chevy is best dealership in the area . I’m always treated fairly . Appreciate every single person there I’m always treated fairly . Appreciate every single person there More

by Cj1089 Verified Customer Verified Customer

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Gavin and Nick were great! They kept me updated and the service was quick! Will be back for future appointments. They kept me updated and the service was quick! Will be back for future appointments. More

by Dembowski12 Verified Customer Verified Customer

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Always great service. always good pricing. Always clean and respectable.. I will continue to take my truck here for service always good pricing. Always clean and respectable.. I will continue to take my truck here for service More

by none25 Verified Customer Verified Customer

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Very helpful and professional! Outstanding customer service all around! They kept us updated about the status of our repair. Very pleased with the time span and impeccable work. Outstanding customer service all around! They kept us updated about the status of our repair. Very pleased with the time span and impeccable work. More

by MORGAN6425 Verified Customer Verified Customer

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