Brad Lijewski

Lake Chevrolet responded

Thank you for your wonderful review, Bradley! We're thrilled to hear that your experience buying your first car at Lake Chevrolet was great and that Mike provided you with helpful service. We take pride in our customer service and appreciate your kind words. Our team looks forward to seeing you again! Sincerely, The Team at Lake Chevrolet

Lake Chevrolet responded

Thank you for your feedback, Carlos! We’re glad to hear that our team at Lake Chevrolet was able to address your transportation needs and provide you with great service. If you have any further concerns or need assistance, please don't hesitate to reach out to us. We appreciate your business! Sincerely, The Team at Lake Chevrolet

Lake Chevrolet responded

Thank you for taking the time to share your experience. We sincerely apologize for the longer-than-expected wait during your visit. We understand that your time is valuable, and we regret that we fell behind schedule without communicating that to you more effectively. At times, training new team members can impact our schedule. While we know that can be frustrating, we believe it's important to take the time to ensure the job is completed correctly rather than rushing through the work. That said, we recognize we could have done a better job keeping you informed throughout the process. Regarding the television in our waiting area, the channel is not always selected by us, it is typically left on whatever a guest in the waiting room has chosen. If you ever prefer something different, please let one of our team members know, and we're happy to change it. We appreciate your feedback, as it helps us improve both our communication and our customer experience. We hope you'll consider giving us another opportunity to earn back your confidence in the future.

jkmilwaukee responded

The second trip I made the week ti di my filter the woman rep was not a great listener and when I tried to talk to the service manager he had not returned my calls or left me a message when I can talk to him. I guess I should look elsewhere to have my car serviced. First ti E I. Four years the service has failed me and this review is NOT about Brad

Lake Chevrolet responded

Thank you for taking the time to share your experience. We’re glad to hear that Brad provided friendly customer service during your visit, but we’re sorry to hear that you left feeling concerned about the recommendations that were made. Our goal is always to provide accurate, honest recommendations based on our inspection findings. When our technicians identify potential safety concerns, such as tire damage or worn components, our responsibility is to bring those items to our customers’ attention so they can make an informed decision. We understand, however, that if a recommendation does not align with another opinion, it can create frustration and impact trust. We would appreciate the opportunity to review your visit and the inspection findings with our service team to better understand what was communicated and why those recommendations were made. Please reach out to our service management team so we can discuss your concerns further. We value your trust and appreciate you bringing this feedback to our attention. We hope to have the opportunity to provide a better experience and rebuild your confidence in us.

Lake Chevrolet responded

Thank you for taking the time to share your feedback, Mike! It’s great to know that Lake Chevrolet has delivered knowledgeable and supportive service and that everything regarding your vehicle has been clearly explained along the way. Providing honest and detailed information is always a priority. We appreciate your trust and look forward to welcoming you back! Sincerely, The Team at Lake Chevrolet

Lake Chevrolet responded

Thank you for your wonderful review, Marcia! We’re thrilled to hear that you had a great experience with us at Lake Chevrolet. It's fantastic to know that you appreciated our service and transparency regarding costs. We look forward to seeing you again for your next oil change! Sincerely, The Team at Lake Chevrolet

Lake Chevrolet responded

Thank you for your wonderful review, Ross! We’re thrilled to hear that you appreciated the updates on your vehicle and found our staff at Lake Chevrolet to be polite and respectful. Our team looks forward to welcoming you back during your next visit! Sincerely, The Team at Lake Chevrolet

Lake Chevrolet responded

Thank you for your review! We're glad to hear you had a positive experience with our standard service at Lake Chevrolet. It's great to know that our team was able to provide you with helpful information. We appreciate your feedback and look forward to seeing you again for your next service! Sincerely, The Team at Lake Chevrolet