Tyler Maclennan

Lake Chevrolet responded

Thank you for your kind words, Pekintziger! We’re thrilled to hear that we were friendly and helpful in addressing your questions and concerns. Your feedback is appreciated, and we hope to see you again soon at Lake Chevrolet! Sincerely, The Team at Lake Chevrolet

Lake Chevrolet responded

Thank you for your wonderful review! We are thrilled to hear that you had an exceptional experience at Lake Chevrolet, and that Tyler and our team made a positive impression. We appreciate your feedback and look forward to welcoming you back for your next visit! Sincerely, The Team at Lake Chevrolet

Lake Chevrolet responded

Thank you for your kind words, Chris! We're thrilled to hear that you had a great experience at Lake Chevrolet and that Tyler was able to assist you in a helpful and courteous manner. We appreciate your feedback and look forward to welcoming you back next time! Sincerely, The Team at Lake Chevrolet

Lake Chevrolet responded

Thank you for the lovely review, Pam! It is wonderful knowing Lake Chevrolet is your go-to choice for vehicle care. Your trust means everything, and the team is always here to listen and help with any future questions. Looking forward to your next visit! Sincerely, The Team at Lake Chevrolet

Lake Chevrolet responded

Thank you for your wonderful feedback! We’re thrilled to hear that Tyler was able to assist you through your vehicle situation and provide excellent communication during the process. At Lake Chevrolet, we strive to ensure our customers feel supported, and it’s great to know we’ve earned your future business. Our team looks forward to seeing you again! Sincerely, The Team at Lake Chevrolet

Lake Chevrolet responded

Thank you for taking the time to share your feedback. We’re sorry to hear about your frustration with the communication surrounding your vehicle concern. We understand how disappointing it is to be without a clear plan, especially with a new vehicle and after specifically requesting an update. Keeping our customers informed is a priority, and we apologize if we did not meet your expectations in providing timely communication. We also appreciate your kind words regarding Tyler and his willingness to help. We would like to better understand the current status of your vehicle and make sure your concern is being addressed. Has this issue been resolved since your review? If not, please reach out to our management team so we can review the details and help move things forward. Thank you for bringing this to our attention. We appreciate the opportunity to address your concerns and work toward providing the experience you deserve.

Lake Chevrolet responded

Thank you for your wonderful review! We’re thrilled to hear that you had a pleasant experience at Lake Chevrolet and appreciated our upfront costs and fast service. Our team is dedicated to providing excellent customer service, and it’s great to know we met your expectations. We look forward to welcoming you back next time! Sincerely, The Team at Lake Chevrolet

Lake Chevrolet responded

Thank you for sharing your experience. We are very sorry to hear about the difficulties you've faced, especially considering the impact this has had on your ability to work and the financial stress it has caused. While we thoroughly inspect every vehicle before it is sold, predicting future mechanical failures is nearly impossible. That is one of the reasons we always recommend an extended service plan whenever possible, as it can help protect customers from unexpected repairs that occur after purchase. Regarding the engine replacement, we're glad that issue was addressed. However, we are concerned to hear about the wiring issue that occurred shortly afterward. Based on your description, it sounds like this may have been an entirely separate issue that unfortunately happened very close to the previous repair. That said, we would certainly like the opportunity to review the situation and determine if there could be any connection. Have you discussed the wiring concern with a member of our management team? If not, would you consider having that conversation? We'd be happy to review the repair history, inspect the details of what occurred, and make sure everything was handled appropriately. We appreciate you bringing this to our attention and would welcome the opportunity to look into this further.

Lake Chevrolet responded

Thank you for taking the time to share your experience. We are very sorry to hear that your visit left you feeling ignored and disrespected. AWe take accusations like this very seriously. No customer should ever feel talked down to, dismissed, or treated as though they are less important than anyone else. Regardless of the circumstances, every customer deserves to be treated with courtesy, professionalism, and respect. We also understand your frustration regarding the wait time for your oil change and the difficulty you experienced getting assistance when your vehicle was ready. As a valued customer who has purchased three vehicles from us, this is certainly not the experience we want you to have. We would like to better understand what occurred. Have you had an opportunity to discuss this with a manager? If not, would you consider doing so? We would appreciate the chance to review your concerns thoroughly and determine whether we missed an opportunity to provide the level of service you rightfully expected. Thank you again for bringing this to our attention. We hope you'll allow us the opportunity to learn more and address your concerns directly.

Lake Chevrolet responded

Thank you for your wonderful review, Jennie! We’re thrilled to hear that you had a great experience with us at Lake Chevrolet. Our team strives to provide professionalism and kindness, so your feedback means a lot. We appreciate your recommendation and look forward to seeing you again! Sincerely, The Team at Lake Chevrolet