Lake Chevrolet

During my experience at Lake Chevrolet, I did not feel as they place the customer as the priority. Their main priority is themselves making money and hoping you can come to accept their terms. The initial ex they place the customer as the priority. Their main priority is themselves making money and hoping you can come to accept their terms. The initial experience was pleasant in comparison to other dealership experiences. The first day, we came to an agreement to purchase a vehicle and that I would be picking it up in one week. The purchase contract was sent over to me with multiple components incorrect/missing. Following the corrections that I had to identify were made to the contract, I was reassured that the deal was still intact for the original delivery date. A few days later I was informed that there was a slight hiccup, followed by a solution to meet the terms of the contract. In the afternoon of the 6th day, I was contacted and sternly told that they could not hold up their end of the deal. The exact details are not important, moreso that it was their actions that sparked this discussion. The used vehicle manager informed me several times that the inconvenience caused by their own team would directly relate to when I could have my vehicle. With the option of an easy solution available, Lake Chevrolet hesitated intensely before finally agreeing to supplying the vehicle within contract terms. If it had not been for Jim Schlict resolving this issue, I am certain I would have taken my business elsewhere. The day of pick up, it took them about two more hours than promised to get the vehicle ready, where I then found the odometer to have increased by more than anticipated. When the deal was finally over and I was walking over to the vehicle, I was presented with only one key as they were not able to provide the previously available second set. It is quite safe to say that this was my last experience with Lake. More

Have always exceeded expectations And have always gone ubove and beyond the call of duty thank you ubove and beyond the call of duty thank you More

Good price on the oil change and I was helped right away. They didn’t try to upswell me on something I didn’t need. They didn’t try to upswell me on something I didn’t need. More

I wanted to claim my warranty that I got from a different Chevrolet showroom but apparently I can't do it. Chevrolet showroom but apparently I can't do it. More

Steve always goes above and beyond for me. I never leave dissatisfied. He is the best. I never leave dissatisfied. He is the best. More

I love going to Lake. It’s clean, efficient, and friendly! Steve is awesome and always communicates well It’s clean, efficient, and friendly! Steve is awesome and always communicates well More

I was glad I could get our fleet vehicle in to change a headlight without an appointment. Craig said it would take just a few minutes. After 1hr 15min in the waiting area I inquired what was going on. T headlight without an appointment. Craig said it would take just a few minutes. After 1hr 15min in the waiting area I inquired what was going on. The truck needed additional parts, that they hoped would be there shortly. It was another hour before it was done. I don't care that more parts were needed or that it took longer than expected. It's just poor customer service to leave me sitting in the waiting room for hours without saying anything for a job that was expected to take minutes. More

Great to work with! I’ve leased many cars from them and it’s always a great experience. I’ve leased many cars from them and it’s always a great experience. More

Excellent service. Great staff. My wait was not long. I highly recommend customers to take vehicles for their service needs. Great staff. My wait was not long. I highly recommend customers to take vehicles for their service needs. More

Fantastic service, knowledgeable staff, clean environment! Would definitely recommend!! Warm and welcoming hospitality! Absolutely doing business here again environment! Would definitely recommend!! Warm and welcoming hospitality! Absolutely doing business here again More