Koons Westminster Toyota

Jay my customer service rep was awesome he was on top of everything! Highly recommend Koons Toyota because of him. The shuttle driver, and the person who took my payment were great. Thank you everyone. everything! Highly recommend Koons Toyota because of him. The shuttle driver, and the person who took my payment were great. Thank you everyone. More

Todd is a phenomenal representative of Koons , he very professional and courteous. Interact with his customers with needs of service requirements with options and suggestions. Kudos to Todd professional and courteous. Interact with his customers with needs of service requirements with options and suggestions. Kudos to Todd More

Waited an hour and a half for an estimate for repair of exhaust and requested pre authorization to replace rear brakes and flush brake fluid. The service rep was unable to provide an estimate and stated th exhaust and requested pre authorization to replace rear brakes and flush brake fluid. The service rep was unable to provide an estimate and stated the technician was afraid to touch the brakes due to rust. I have never heard such of anything like it! It was the most bizarre experience I have ever had. Needless to say, I took the vehicle to another repair shop and fixed the exhaust the next day in 2 hours! More

My salesman was Cody Curtis and helped through the entire buy process (reservation, purchase, and delivery). He was absolutely excellent! Was always available, got me a great price and knew the answers to buy process (reservation, purchase, and delivery). He was absolutely excellent! Was always available, got me a great price and knew the answers to all my questions. Great help all around. (Bought a 2022 Toyota Sienna) More

Worked with Jason and Jaime to check out a Highlander. Service here stood out so much compared to dealers in my area I passed up three other dealers to come 30 miles to this Koons. Have a newborn at home Service here stood out so much compared to dealers in my area I passed up three other dealers to come 30 miles to this Koons. Have a newborn at home and Jason and Jaime helped me coordinate a home test drive for my wife. Excellent service, we will come back when we are next in the market! More

Dylan did is best very good communication, helpful very nice made it easy I will recommend Koons to friends. nice made it easy I will recommend Koons to friends. More

Dylan Sobolewski is an excelent sales representative. He was very attentive to detail and very professional. Give him a bigger desk !! was very attentive to detail and very professional. Give him a bigger desk !! More

Always get good service at Koon’s in Westminster. Todd is a pleasure to work with. a pleasure to work with. More

I’ve been going to Koons Westminster since 2007 and all of my experiences have been positive. They have always exceeded my expectations. of my experiences have been positive. They have always exceeded my expectations. More

Purchased a 2015 Elantra from this dealership from Scott Kulick on November 23, 2021. The price wasn’t great but average. December 14, check engine light came on due to a bad gas cap so I had to buy a new c Kulick on November 23, 2021. The price wasn’t great but average. December 14, check engine light came on due to a bad gas cap so I had to buy a new cap. Thus far that light has stayed out after purchasing a new cap. I’m from PA and had to do an inspection for my state after they finally gave me my registration. The vehicle failed due to rear brake pads, I had the issue resolved by my mechanic correctly to make my vehicle compliant to my state. I spoke with the dealership regarding this issue and their response was that it met the MD state requirements so they are not responsible nor willing to address the problem. Their belief was that 2/32” left on the pads meets the minimum for the state of Maryland so the fact it fails in PA at the same value is my problem. From my experience with this process it seems to me to be evident that meeting the bare minimum is acceptable practice for this dealership, regardless of the fact it will be below requirements in a month of usage. From my experience in purchasing a vehicle from this dealership and all of the little issues that have transpired culminating in a failure to pass inspection that I was left on the hook to pay for I cannot recommend do business with this dealership or it’s parent group. If the legal minimum of the state of Maryland inspection is acceptable to them they probably aren’t the ideal choice for purchasing a used vehicle from. Had this scenario happened to someone else who was unable to afford the added costs just to legally operate the vehicle in PA this could have ruined them. For me it boils down to ethics and to feel this is acceptable speaks volumes of the dealership and practices that could be expected from them. I would not return and would not do business with this automotive group in the future. If you’re from Maryland and okay with a vehicle that may be as mine was and barely meet the minimum for Maryland this dealership might work for you. If you’re like me and from PA and have to get it inspected when you get the registration, shop elsewhere with dealers that comprehend that even a used vehicle to it’s new owner shouldn’t have such basic problems not even a month into ownership. For the experience I’ve had I could have purchased from a private seller and at least then I could understand and expect this. More