Koons Westminster Toyota
Westminster, MD
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First time here for Service. Unbelievable from start to finish. Pam was in touch with me every step of the way. Always anticipated my needs. Pam’s personal touch made a huge di Unbelievable from start to finish. Pam was in touch with me every step of the way. Always anticipated my needs. Pam’s personal touch made a huge difference. I was not just a number. This experience was refreshing especially in today’s business environment. Also, they took good care of my car! More
Our salesperson Joey is very knowledgeable about the cars, he was on top of keeping us updated on delivery of the car, and extremely helpful with all the new electronics in the car. cars, he was on top of keeping us updated on delivery of the car, and extremely helpful with all the new electronics in the car. More
We have been calling and visiting other Toyota dealerships for weeks looking for a Blizzard Pearl Venza. Regina was able to locate one for us overnight! Brice followed through by keeping us inform dealerships for weeks looking for a Blizzard Pearl Venza. Regina was able to locate one for us overnight! Brice followed through by keeping us informed when our car arrived and walking us through the process remotely. He took pictures and texted them to us when our car arrived! Steve in finance was so easy to work with. He explored all interest options for us. Steve made it so easy to finance our loan over the phone that we decided to finance with Toyota even though the rate was slightly higher than what our bank was offering. Koons Westminster Toyota will be the only dealership that we'll recommend to family and friends. More
Jay my customer service rep was awesome he was on top of everything! Highly recommend Koons Toyota because of him. The shuttle driver, and the person who took my payment were great. Thank you everyone. everything! Highly recommend Koons Toyota because of him. The shuttle driver, and the person who took my payment were great. Thank you everyone. More
Todd is a phenomenal representative of Koons , he very professional and courteous. Interact with his customers with needs of service requirements with options and suggestions. Kudos to Todd professional and courteous. Interact with his customers with needs of service requirements with options and suggestions. Kudos to Todd More
Waited an hour and a half for an estimate for repair of exhaust and requested pre authorization to replace rear brakes and flush brake fluid. The service rep was unable to provide an estimate and stated th exhaust and requested pre authorization to replace rear brakes and flush brake fluid. The service rep was unable to provide an estimate and stated the technician was afraid to touch the brakes due to rust. I have never heard such of anything like it! It was the most bizarre experience I have ever had. Needless to say, I took the vehicle to another repair shop and fixed the exhaust the next day in 2 hours! More
My salesman was Cody Curtis and helped through the entire buy process (reservation, purchase, and delivery). He was absolutely excellent! Was always available, got me a great price and knew the answers to buy process (reservation, purchase, and delivery). He was absolutely excellent! Was always available, got me a great price and knew the answers to all my questions. Great help all around. (Bought a 2022 Toyota Sienna) More
Worked with Jason and Jaime to check out a Highlander. Service here stood out so much compared to dealers in my area I passed up three other dealers to come 30 miles to this Koons. Have a newborn at home Service here stood out so much compared to dealers in my area I passed up three other dealers to come 30 miles to this Koons. Have a newborn at home and Jason and Jaime helped me coordinate a home test drive for my wife. Excellent service, we will come back when we are next in the market! More