Koons Ford of Annapolis - Service Center

They had my vehicle for five hours and never touched it I watched them pull the truck into the bay when I left at 8am. They said someone would call aroung noon. When I did not receive a call I called them a watched them pull the truck into the bay when I left at 8am. They said someone would call aroung noon. When I did not receive a call I called them at 1pm . They said we have not done anything with the truck but look at it. They were suppose to change the oil and put on new brake pads. What requires five hours of staring at a truck for that purpose. More

Each time I've visited the service dept, I have been either ignored, treated disrespectfully, or my calls have not been returned. I will never buy another vehicle from this dealer until they fix the cus either ignored, treated disrespectfully, or my calls have not been returned. I will never buy another vehicle from this dealer until they fix the customer relations problems that they have in service.<br><br>So far, I've bought two new vehicles that could have been Ford products in the past 5 years. And I spend an average of $2,000 on service for my vehicles per year with a private mechanic, since Koons Ford's service department is so poorly motivated.<br><br>Considering all the money spent on attracting new customers, it just makes sense that they would try to keep the customers they already have. Not so, and it's sad, since I love my Ranger. More

I had a vehicle taken in for repairs and body work from an accident. They made the repairs to the vehicle and were instructed to contact me with an estimate for the body damage. 9 days later I still had no an accident. They made the repairs to the vehicle and were instructed to contact me with an estimate for the body damage. 9 days later I still had no phone call and when I called them was told "o yea the reapirs are all done and the estimate was with the ticket. "I asked why no one called me and why I was not give the estimate for the body work. The contact Bill Smith told me he did not know and acted as if he really did not care. It cost me several days of unnessary rental usage becouse they decided that the customer don't matter and don't need to call them and keep thier word with us. I would not recommend this dealership for any service, repair or purchases. This was the worst experience I have ever had in a dealership. More

The service dept is non-responsive to customers. They don't call when they say they will, they don't finish work on time, they refuse to provide loaner vehicles even when it's their fault the car has to don't call when they say they will, they don't finish work on time, they refuse to provide loaner vehicles even when it's their fault the car has to be kept over, and several times we had to take our car back because the service they performed wasn't done correctly. They're usually very nice and apologetic, but that doesn't get the job done on time, or correctly. We bought our Explorer here and when it's time for another car we'll go elsewhere. More