Koons Ford of Annapolis - Service Center

As usual, the Koons Ford team was efficient and quick about performing the routine service on our car. about performing the routine service on our car. More

A top notch experience from the beginning to the end. Very professional with all aspects of car sales. Very professional with all aspects of car sales. More

I have trust I. My service advisor. I feel he has the customers best interest in heart. I would recommend stream lining the paperwork, it’s seems to be like governme My service advisor. I feel he has the customers best interest in heart. I would recommend stream lining the paperwork, it’s seems to be like government red tape. Just an observation. More

Quick response to appointment and timely communication on the work being done. I will come back on a regular basis. the work being done. I will come back on a regular basis. More

the work done and friendliness of the staff are very good. I give a poor overall rating because the department is very poorly managed. It's difficult to call and easily make an appointment, the ford pa good. I give a poor overall rating because the department is very poorly managed. It's difficult to call and easily make an appointment, the ford pass app allows for appointment making but does not provide adequate options. the drop off of the vehicle was time consuming and frustrating. there is an overall feeling that no one knows what they should be doing. i own 2 other cars (bmw and subaru) and the service departments for those cars is dramatically more pleasant. More

This took a work truck off the road for 5 hours I will be canceling my maintenance package canceling my maintenance package More

Excellent customer service! Love my service manager Mike Treas. He’s always so helpful and has great communication. Love my service manager Mike Treas. He’s always so helpful and has great communication. More

I have been satisfied with the service provided by Koons Ford. They do good work in a timely manner, Ford. They do good work in a timely manner, More

Ron and Earl provided me excellent customer service. I can’t wait to get my Bronco from you when the slots open up. Joe Stern I can’t wait to get my Bronco from you when the slots open up. Joe Stern More

Very personable and friendly when it came to bringing my vehicle in for warranty work. They were on top of the issue and kept me in the loop. I felt my vehicle was in good hands with them. Earl Mosby was gr vehicle in for warranty work. They were on top of the issue and kept me in the loop. I felt my vehicle was in good hands with them. Earl Mosby was great to work with and was quick to help. More