Koons Ford of Annapolis - Service Center

Very good customer service and the service was great team really take care of me and it was easy appointment really take care of me and it was easy appointment More

good service as alway for the past 40 years been dealing with koons for all these years ,parts, service purchase of new vehicles with koons for all these years ,parts, service purchase of new vehicles More

Earl and his technicians went above and beyond working with Ford to fix my vehicle properly. They jumped through every hoop that Ford required them to do in order to prove my engine was defective and that with Ford to fix my vehicle properly. They jumped through every hoop that Ford required them to do in order to prove my engine was defective and that it needed to be replaced. They did what was right for the customer and I am very grateful for all of their hard work. I feel so much safer in my vehicle now. More

Took good care of my vehicle. Mike Treas was very responsive to my car issues. Mike Treas was very responsive to my car issues. More

I have always had great interactions with the Koons service team, Especially Earl Mosby and David Smith who are able to deal with my out of the ordinary service fleet service and warranty requests! service team, Especially Earl Mosby and David Smith who are able to deal with my out of the ordinary service fleet service and warranty requests! More

Mark Bouling is the best advisor. He is always good at accommodating customers even when you book appointments online. Now I know booking online isn't the best way to book appointme He is always good at accommodating customers even when you book appointments online. Now I know booking online isn't the best way to book appointments. It's better to call in. I had to cancel an appointment at the last minute recently because I realized how to turn on a feature on my new F-150 en route to my service appointment. Mark was understanding. More

The service rep was knowledgeable and courteous. The communication was thorough throughout the service process. The communication was thorough throughout the service process. More

Earl in ten service department is amazing and truly customer focused. Koons Ford of Annapolis is the only place to take my truck. Thanks, Joe customer focused. Koons Ford of Annapolis is the only place to take my truck. Thanks, Joe More

I have been using Koons Forf of Annapolis for 30 years. They kept my Explorer running for 25 when I finally donated it. I bought another Ford from them so I must be a satisfied customer. They kept my Explorer running for 25 when I finally donated it. I bought another Ford from them so I must be a satisfied customer. More

The service rep and the technicians were great. Fixed my issue and educated me about how to keep my vehicle in good shape. Fixed my issue and educated me about how to keep my vehicle in good shape. More