Koons Ford of Annapolis - Service Center

Mike is very professional and gets the work completed timely. Good follow-up and is attentive to the customer's needs. Gives you a good and accurate assessment of the vehicle being serviced. timely. Good follow-up and is attentive to the customer's needs. Gives you a good and accurate assessment of the vehicle being serviced. More

Professional staff and polite. Called late afternoon since had not heard from servicecar was done early apparently. Called late afternoon since had not heard from servicecar was done early apparently. More

As a frequent and regular customer, as long as I am dealing with Earl, everything always goes as planned!! dealing with Earl, everything always goes as planned!! More

I am thankful for the help and concern for my ancient ford SUV. Also, for Mike Treas who will see through to replacing the license plate bracket that was broken during the work in the shop. ford SUV. Also, for Mike Treas who will see through to replacing the license plate bracket that was broken during the work in the shop. More

They took my car in as scheduled, made the recall repair and called me as soon as it was completed and ready for pick up. Friendly, efficient and done earlier than stated. and called me as soon as it was completed and ready for pick up. Friendly, efficient and done earlier than stated. More

Service person was polite and efficient and took care of the problem. You have a bad word counter the problem. You have a bad word counter More

I was very disappointed when I chose to have "The works" completed on my work van for $59.95 and when I went to pick it up the total was $90. The service advisor didn't give me an agreement before I left an completed on my work van for $59.95 and when I went to pick it up the total was $90. The service advisor didn't give me an agreement before I left and then I was left with the "Bait and switch" when I had to pay. They claimed the rated went up last week when I said, "I made the appointment online and it said $59.95". Watchout if you choose to have service done at this location. I had an issue the last time when I took it in for warranty work and wanted an oil change. They just didn't do it! Yet claimed it was done, but for no charge. Yeah right. More

This team was amazing! They always take care of me every time I need something serviced on my vehicle. A+++ service! They always take care of me every time I need something serviced on my vehicle. A+++ service! More

Really Disappointed they scratched gear shifter and waited almost 2 hours for oil change. t waited almost 2 hours for oil change. t More

As usual, the Koons Ford team was efficient and quick about performing the routine service on our car. about performing the routine service on our car. More