Koons Ford of Annapolis - Service Center

The best people make the best place. Koons is the best. Thanks for all they do. Koons is the best. Thanks for all they do. More

Overall a good experience, they took too long though. 3 hours for an oil change. 3 hours for an oil change. More

Frankly, the service department is a big reason why I buy cars at Koons Ford Annapolis. cars at Koons Ford Annapolis. More

Everything went as planned, staff was very nice and the waiting area was comfortable. I would return for future service. waiting area was comfortable. I would return for future service. More

The service department is efficient and helpful. Work is completed in a timely fashion. The technicians are friendly and answered my questions. Work is completed in a timely fashion. The technicians are friendly and answered my questions. More

Yes,I like this dealer but they always change the settings on my truck and later at night, I find out all my settings are changed.That sucks and did not reset the oil change. settings on my truck and later at night, I find out all my settings are changed.That sucks and did not reset the oil change. More

Thank you for the minimal wait time during the recall work on our 2019 Escape. work on our 2019 Escape. More

We had an appointment at 1130, had to wait for almost 4 hours for an oil change, no communication, came to check on me once that was it. Not acceptable. hours for an oil change, no communication, came to check on me once that was it. Not acceptable. More

attention to detail was lacking. scheduling was an issue to return the car. Spoke with rep last night and he said I was going to be first to be picked up by the shuttle. I actually scheduling was an issue to return the car. Spoke with rep last night and he said I was going to be first to be picked up by the shuttle. I actually was able to arrange a ride to pick the car up and the rep said that they were about to send the guys out with my car to be delivered. rotated tires, but the tire pressure alarm was going off. More

Excellent customer service; brought my car in w/o an appt and they got me hooked up w/in an hour. Highly recommend them and they got me hooked up w/in an hour. Highly recommend them More